Vice President, Delivery & Deployment Operations
BetterUp
full-time
Posted on:
Location Type: Hybrid
Location: California, Illinois, New York, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $280,000 - $385,000 per year
Job Level
Lead
About the role
- Define the vision, structure, and operating model for enterprise deployment at scale
- Design the balance between high-touch professional services and scalable shared infrastructure
- Create playbooks for configuration, integrations, change management, and customer operating model enablement
- Build and lead a global delivery organization across onshore and offshore models
- Direct leadership of Client Delivery Directors, Platform Configuration, and Change Management experts
- Direct leadership of Partner Operations shared services infrastructure
- Dotted-line oversight of forward-deployed engineering and product resources
- Own KPIs for deployment quality, cost-to-serve, and time-to-value
- Ensure seamless handoffs from Sales, Solution Engineering to Deployment to Client Advisory
- Build feedback loops between field learnings and product innovation
Requirements
- 15+ years in enterprise software, SaaS, or platform environments leading complex deployments or professional services organizations
- Experience building and managing global delivery teams with mixed resourcing models (onshore/nearshore/offshore as well as forward deployed technical teams)
- Track record designing operating models for high-complexity, multi-workstream enterprise implementations
- Strong P&L acumen—you've managed delivery margin, utilization, and cost-to-serve metrics
- Builder mindset: you thrive in ambiguity, operate from first principles, and scale systems and people simultaneously
- Ability to translate technical complexity into business outcomes for executive stakeholders.
Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise softwareSaaSplatform environmentsdeploymentprofessional servicesoperating modelsP&L managementcost-to-serve metricschange managementconfiguration
Soft skills
leadershipbuilder mindsetability to translate technical complexityoperating from first principlesscaling systems and peoplemanaging ambiguitycommunicationcollaborationstrategic thinkingproblem-solving