Bettersource

Designer

• Design daily social media content for Facebook, Instagram, LinkedIn, and TikTok.
• Create scroll-stopping ads for Meta, Google, and other digital platforms.
• Develop brand-consistent marketing materials, including brochures, flyers, and promotional collateral.
• Design email marketing templates and campaigns.
• Create infographics that simplify technical information about energy savings and rebates.
• Produce engaging visual content that showcases our products (heat pumps, solar systems, air conditioning).
• Maintain brand consistency across all customer touchpoints.

Creative Designer

Support Engineer

• Manage the end-to-end process of service delivery and operations - both upstream with tier 1 carrier partners and downstream with customers
• Provide phone and email support to all customers, delivering professional and technical assistance during the provisioning of mobile, VoIP, and internet services, as well as post-activation support to resolve faults and address customer queries
• Design and configuration VoIP deployments
• Act as a technical escalation point for voice engineering team members
• Provide ticketing support by troubleshooting network faults and service issues, and ensure timely callback and ticket updates
• Handle escalated trouble tickets by diagnosing and resolving voice and network faults, while mentoring staff to deliver high-quality service to customers
• Demonstrate strong technical aptitude to understand complex issues, resolve high-level fault conditions, and support diverse network technologies
• Identify knowledge gaps and define necessary team resources, including recommending training courses and sourcing external trainers where required
• Collaborate with engineering teams to develop hardware support documentation, troubleshooting guides, and training materials for the company product suite
• Work with the in-house development team to improve workplace tools, automation, and customer self-service options to enhance support efficiency
• Provide after-hours on-call support for escalations to management and corporate support teams, and handle scheduled out-of-hours work requests for internal and external stakeholders

Technical Support Manager

Bookkeeper

• Maintain and update accurate financial records using accounting software (Xero preferred).
• Record day-to-day financial transactions and complete the posting process.
• Manage accounting functions, including accounts receivable and accounts payable.
• Reconcile bank statements and other financial accounts regularly.
• Generate financial reports, including balance sheets, income statements, and cash flow statements.
• Communicate with clients, vendors, and other stakeholders regarding financial matters, as needed.