BetterHelp

Therapist

• Provide therapy services to clients including adults, couples, or teens.
• Handle all administrative aspects of client management, ensuring a focus on client care.
• Maintain a professional workspace and adhere to all privacy regulations for therapy.
• Collaborate with other mental health professionals as needed.

Licensed Marriage and Family Therapist

Counselor

• Private practice with no doors and no overhead.
• BetterHelp is one of the world’s largest online therapy platforms for mental health professionals who want to focus on client care — not admin or overhead. You provide the expertise. We handle the rest.
• Therapists can now earn up to 33% more per session for insurance clients.

Licensed Clinical Mental Health Counselor

• Provide therapy to adults, couples, or teens using a fully remote platform
• Manage scheduling and caseload independently
• Collaborate with other therapists and community resources

• Provide expertise in mental health therapy while BetterHelp handles administrative tasks
• Operate in a fully remote setting with flexible scheduling
• Work with clients predominantly using insurance
• Conduct sessions independently with appropriate licenses and qualifications

Licensed Professional Counselor

• Provide therapy for clients through live sessions.
• Focus on client care without administrative burdens.
• Maintain a flexible schedule and work in a fully remote environment.
• Handle all insurance-related procedures and payments.

Growth Marketing

• Localize and tailor the BetterHelp product to serve Spanish speakers in the US.
• Manage BetterHelp’s marketing budget aimed at Spanish speakers.
• Optimize the media mix and marketing budget across all channels- including Paid Search, Facebook, TikTok, TV, Podcast, and Radio.
• Represent the cultural nuance, needs and preferences of the US Hispanic audience to help BH better understand the segment.
• Manage supply and demand balance for Spanish speaking therapists and clients.
• Use data and business cases to champion Spanish speaking segment growth.
• Work & influence cross-functionally and asynchronously with BetterHelp teams (including product, compliance, legal, engineering, clinical operations and more).
• Develop the medium and long term growth plan, product, and marketing localization for Spanish speakers in the US.

Senior Manager, US Spanish Growth

• Provide therapy services to clients via online sessions.
• Handle client care and administrative tasks related to therapy.
• Maintain professionalism and confidentiality in all interactions.
• Utilize expertise to manage various client needs.
• Collaborate with a community of therapists for peer support and networking.

• Provide the expertise in therapy to clients through BetterHelp's online platform.
• Handle client sessions and ensure quality care without administrative burdens.
• Collaborate with BetterHelp's team to enhance service delivery.

• Provide therapy to adults, couples, or teens.
• Manage client caseloads and sessions effectively.
• Collaborate with BetterHelp to optimize client experience.
• Ensure a professional environment for conducting sessions.

Product Manager

• Maintain & enhance existing clinical documentation & tooling features to aid ease of use of the platform & drive therapist productivity
• Ensure a high quality of care by improving & enhancing AI capabilities for clinical documentation, clinical quality & client outcomes.
• Work cross functionally with other PMs to support marketplace engagement
• Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality
• Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
• Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
• Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
• Partner with the design team, create a user experience that is both delightful and effective.
• Perform UAT and functional QA to make sure we're launching only good stuff!
• Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively.
• Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements.
• Participate in setting the strategy and long-term direction for the organization.
• Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
• Own KPI's and be obsessed about them.
• In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate

Principal Product Manager

Platform Engineer

• Design, prototype and productionize scalable AI/machine learning models
• Play a critical in setting up the best practices in machine learning, setting direction of the machine learning platform
• Develop frameworks, pipelines, libraries, utilities and tools that process massive data for ML tasks
• Partner with ML engineers and data scientists to troubleshoot and optimize complex ML pipelines
• Work with product managers and business partners to gather requirements for machine learning models
• Build model deployment platform that can simplify implementing new models
• Build end-to-end reusable pipelines from data acquisition to model output delivery
• Mentor and guide junior data scientists to deploy their models into production
• Design & Build ML (engineering) solutions that unlock new ML modeling capabilities for BetterHelp

Staff ML/AI Platform Engineer

Manager

• Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives
• Provide strong people management, coaching, and support to drive team effectiveness and growth
• Establish clear roles, responsibilities, and ways of working to enable efficient execution across a broad set of touchpoints
• Foster a team culture grounded in accountability, adaptability, and cross-functional partnership
• Continuously assess and evolve team structure and workflows in line with business needs
• Lead and drive initiatives aimed at improving the end-to-end provider experience and engagement
• Define how Provider Experience fits within the company as a whole, including clarifying ownership of provider-facing workflows
• Partner cross-functionally to identify, scope, and transition provider-related work into the appropriate teams
• Take a proactive, project-based approach to identifying organizational needs and building scalable workflows
• Oversee and enhance the Help Scout ticketing system, including intake, triage, and workflow management
• Develop a deep understanding of system capabilities to improve efficiency, visibility, and operational effectiveness
• Identify opportunities for process improvement and implement scalable solutions that streamline provider support and internal coordination
• Serve as a key representative of Provider Experience across internal stakeholders, ensuring visibility and alignment
• Build strong cross-functional relationships and improve coordination across teams supporting provider-facing work
• Establish clear ownership and collaboration models to ensure seamless execution across touchpoints
• Champion the provider perspective across the organization, ensuring the impact of internal decisions is proactively considered
• Build and mature the provider advocacy function, including developing ways to surface and act on provider feedback
• Contribute to defining and improving the provider journey, ensuring a more proactive and cohesive experience
• Develop reporting and insights by leveraging data from multiple systems (e.g., Help Scout, Looker, and other tools)
• Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making
• Translate data into clear, actionable insights that drive continuous improvement and influence business decisions

Senior Manager – Provider Experience

Operations

• Gather, analyze, and reconcile data to ensure accuracy, identify trends, and support operational decision-making.
• Identify inefficiencies, surface opportunities, and develop solutions to improve workflows, systems, and team performance.
• Develop and maintain internal documentation, SOPs, and knowledge base resources to ensure information is centralized, accessible, and scalable.
• Manage handoffs, implementations, and follow-through across teams to ensure seamless execution of operational processes.
• Lead or contribute to projects focused on improving processes, scaling systems, and enhancing operational effectiveness.
• Create training materials, guides, and internal communications to support team understanding and adoption of processes and tools.
• Partner with internal teams to investigate escalations, document feedback, and contribute to resolution strategies.
• Continuously evaluate tools, workflows, and documentation to improve efficiency and scalability.
• Assist in preparing team meetings, project reviews, and business updates, ensuring clear communication and tracking of action items.

Operations Specialist

• Provide mental health counseling to clients
• Manage caseload effectively
• Work independently with minimal supervision
• Maintain documentation and billing processes
• Collaborate with BetterHelp for administrative tasks

Licensed Professional Counselor – Mental Health Service Provider

• BetterHelp is one of the world’s largest online therapy platforms for mental health professionals who want to focus on client care — not admin or overhead. You provide the expertise. We handle the rest.

Licensed Marriage and Family Therapist

Licensed Clinical Mental Health Counselor

Licensed Marriage and Family Therapist

Licensed Professional Counselor

Licensed Marriage and Family Therapist

Senior Manager, US Spanish Growth

Licensed Professional Counselor

Licensed Marriage and Family Therapist

Licensed Marriage and Family Therapist

Principal Product Manager

Staff ML/AI Platform Engineer

Senior Manager – Provider Experience

Operations Specialist

Licensed Professional Counselor – Mental Health Service Provider

Licensed Marital and Family Therapist