Clinical Operations Manager

BetterHelp

Clinical Operations Manager at BetterHelp, supporting therapists and enhancing clinical care. Involved in data analysis, regulatory compliance, and marketing engagements.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical support and feedback, with a strong focus on data analysis and communication. Capable of navigating regulatory environments and collaborating across teams to enhance therapist satisfaction and compliance.

Highest-signal resume keywords

Graduate Degree In CounselingExperience As A BetterHelp TherapistData Analysis And Metrics DrivenPublic Speaking SkillsRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisClinical FeedbackQuality Improvement AuditingTherapeutic Approaches UnderstandingCustomer-Centric Decision Making

Soft Skills

Great Communication SkillsGrowth MindsetFlexibility

Tools & Technologies

Slack

Industry Keywords

Mental Health StandardsTherapist Network SupportCross-Functional Team OrganizationClinical OperationsMedia Engagement

About the role

Key responsibilities & impact

You will provide support via email on a daily basis to our rapidly growing therapist network, in order to ensure they are always well-equipped to provide high-quality clinical care to our members.
You will act as a point of escalation for complex customer and therapist questions to ensure quality Improvement, and you will organize cross-functional teams as needed to resolve any escalations.
You will be accountable for auditing qualitative, quantitative, and/or episodic data and provide fair, actionable, and constructive clinical feedback to therapists.
You will monitor the clinical capabilities and relevant work experience of therapists applying to be part of the BetterHelp platform
You will proactively conduct outreach and maintain productive communications with therapists to get feedback, improve satisfaction, and prevent churn.
You will learn how to articulate new product ideas and/or enhancements to existing product features for our Clinical Product Liaison team, and you will work with them to get those ideas implemented
You will stay up to date with the regulatory environment, with support from our Legal Team and our Provider Network Team, and you will clearly communicate changes to the organization to support compliance with mental health ethical and legal standards.
You will work closely with Marketing Department and participate in public speaking events, media interviews, and appear on BetterHelp's social media channels
You will support QA efforts as needed as BetterHelp launches into the insurance marketplace
You may support International Clinical Operations Consultants located in our global markets by providing peer consultation, training, or Slack support to them.

Requirements

What you’ll need

Graduate degree (Masters or Doctorate) in counseling, psychology, or social work
Have at least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years
Analytical and metrics driven, with a proven track record of making decisions based on data
Ability to understand and respect different therapeutic approaches, even if it is not your own preferred approach
Have great communication skills including public speaking
Comfortable and competent to participate in media interview and appear on BetterHelp's social media channels
Possess a growth mindset, and you thrive in a data-driven, customer-centric environment.
Flexibility to work weekends as needed

Benefits

Comp & perks

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers