Associate Credentialing Team Lead

BetterHelp

Associate Credentialing Team Lead coordinating credentialing committee operations at BetterHelp. Leading committee meetings and ensuring compliance with credentialing standards for online therapy service.

Posted 7/29/2026full-time🇺🇸 United StatesSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in provider credentialing processes, including compliance with NCQA standards and regulatory requirements, while effectively leading credentialing committee operations and mentoring team members.

Highest-signal resume keywords

Provider Credentialing ExperienceNCQA Standards KnowledgeCredentialing Committee LeadershipCredentialing Software ProficiencyTeam Mentoring and Guidance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credentialing File ReviewRegulatory ComplianceAccreditation RequirementsPrimary Source VerificationProcess ImprovementData ManagementCommittee DocumentationMeeting CoordinationWorkflow DevelopmentMetrics Tracking

Soft Skills

Organizational SkillsAnalytical SkillsProblem-Solving SkillsCommunication Skills

Tools & Technologies

Credentialing SoftwareProvider Data Management Systems

Industry Keywords

Healthcare CredentialingBehavioral Health CredentialingAudit ReadinessCommittee OperationsOperational Effectiveness

About the role

Key responsibilities & impact

Coordinate and facilitate scheduled Credentialing Committee meetings (typically one to two per month), as well as ad hoc and appeal committee meetings, including agenda development, case preparation, meeting logistics, and documentation.
Review flagged provider credentialing and recredentialing files to ensure completeness, accuracy, and readiness for committee review.
Ensure committee decisions are accurately documented and communicated to appropriate stakeholders.
Monitor timelines for flagged credentialing cases to ensure review within regulatory, accreditation, payer, and organizational requirements.
Serve as the primary escalation point for complex provider credentialing cases requiring committee review, additional investigation, or appeal.
Provide day-to-day guidance, coaching, and support to credentialing specialists and contractors.
Review credentialing files for accuracy, completeness, and compliance with internal policies, NCQA standards, and payer requirements.
Document committee processes through maintaining committee minutes and file documentation in accordance with credentialing policy.
Develop and maintain standardized committee workflows, checklists, and documentation processes.
Support onboarding, training, and ongoing development of credentialing team members.
Promote consistency and quality across credentialing committee operations.
Partner with Provider Operations, Compliance, Leadership, Legal, and the Credentialing Department to support credentialing committee activities.
Coordinate with credentialing verification vendors and internal departments to resolve outstanding file deficiencies.
Communicate committee outcomes and credentialing decisions to appropriate operational teams.
Support delegated credentialing activities and respond to internal and external audit requests.
Track committee metrics, including credentialing volumes, turnaround times, pending cases, and committee outcomes.
Identify workflow inefficiencies and recommend process improvements to enhance operational effectiveness and scalability.
Maintain credentialing committee records and documentation in accordance with regulatory, accreditation, and organizational requirements.
Support readiness for NCQA, payer, and regulatory audits by ensuring complete and accurate committee documentation.

Requirements

What you’ll need

3+ years of experience in provider credentialing within a healthcare or behavioral health organization.
1+ years of experience leading credentialing committee meetings
Experience supporting credentialing committee processes and provider file review.
Working knowledge of NCQA credentialing standards, accreditation requirements, and primary source verification.
Experience mentoring or providing guidance to team members in an operational environment.
Strong organizational, analytical, problem-solving, and communication skills.
Experience working with credentialing software and provider data management systems.

Benefits

Comp & perks

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers