Staff ML/AI Platform Engineer

BetterHelp

Staff ML/AI Platform Engineer focusing on AI driven projects at BetterHelp. Collaborating with engineers and clinicians to scale AI/ML products in mental health services.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesLead💰 $200,000 - $245,000 per yearWebsite

Tech Stack

Tools & technologies

AirflowAWSCloudDocker

About the role

Key responsibilities & impact

Design, prototype and productionize scalable AI/machine learning models
Play a critical in setting up the best practices in machine learning, setting direction of the machine learning platform
Develop frameworks, pipelines, libraries, utilities and tools that process massive data for ML tasks
Partner with ML engineers and data scientists to troubleshoot and optimize complex ML pipelines
Work with product managers and business partners to gather requirements for machine learning models
Build model deployment platform that can simplify implementing new models
Build end-to-end reusable pipelines from data acquisition to model output delivery
Mentor and guide junior data scientists to deploy their models into production
Design & Build ML (engineering) solutions that unlock new ML modeling capabilities for BetterHelp

Requirements

What you’ll need

3+ years of experience in machine learning platform systems
Experience with autoscaling, and autoscaling such as load balancing
Solid understanding of distributed computing and proven experience with them
Superb written and oral communication skills
Experience integrating ai/machine learning models in production
Strong background in shell or bash scripting
Experience building CICD pipelines
Experience with infrastructure as service tools such as terrafrom, cloud formation
Experience working with AWS Lambda, ECS, ECR, Sagemaker or other cloud based platforms
Prior experience in production deployments on AWS Lambda, Fargate, EMR, or Airflow
Experience with development environment and deployments using Docker
Strong knowledge of computer science fundamentals, including object oriented programming, data structures, and algorithms
Experience in writing data pipeline and machine learning libraries and utilities
Willingness to learn new technologies
Willingness to mentor junior ml engineers and data scientists
Comfortable in a high-growth, fast-paced and agile environment

Benefits

Comp & perks

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

machine learningAIdata pipelinesCICD pipelinesshell scriptingdistributed computingobject oriented programmingdata structuresalgorithmsmodel deployment

Soft Skills

communicationmentoringcollaborationtroubleshootingoptimizationguidanceadaptabilityproblem-solvingleadershiprequirements gathering