Principal Product Manager

BetterHelp

. Maintain & enhance existing clinical documentation & tooling features to aid ease of use of the platform & drive therapist productivity .

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesLead💰 $220,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Maintain & enhance existing clinical documentation & tooling features to aid ease of use of the platform & drive therapist productivity
Ensure a high quality of care by improving & enhancing AI capabilities for clinical documentation, clinical quality & client outcomes.
Work cross functionally with other PMs to support marketplace engagement
Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality
Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
Partner with the design team, create a user experience that is both delightful and effective.
Perform UAT and functional QA to make sure we're launching only good stuff!
Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively.
Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements.
Participate in setting the strategy and long-term direction for the organization.
Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
Own KPI's and be obsessed about them.
In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate

Requirements

What you’ll need

Minimum 7 years of experience in a product role at a B2C company.
Proven success through measurable impact and increasing responsibilities.
Experience launching generative AI powered features and products
Growth and experiments driven mindset with a proven ability to execute and deliver results.
Basic SQL knowledge to navigate and utilize BI tools effectively.
Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions.
Super analytical: proven experience in using data and relevant tools for driving critical business outcomes.
Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality.
Great eye for UX and understanding of its related metrics.
Excellent organizational and leadership skills, strong attention to detail, able to work independently.

Benefits

Comp & perks

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI capabilitiesclinical documentationproduct managementUATfunctional QASQLagile methodologydata analysisuser experience (UX)business economics

Soft Skills

organizational skillsleadership skillsattention to detailanalytical mindsetcollaborationcommunicationproblem-solvinginitiativecreativityadaptability