Own and operationalize end-to-end program delivery for complex cross-functional product initiatives spanning Product Design, Product Management, Engineering (including QA), and more; from intake, scoping, and research operations through development handoff, launch readiness, delivery follow-through, and retrospectives.
Identify process inefficiencies, delivery bottlenecks, and sources of friction across Product Design, Product Management, and Engineering, and implement improvements that accelerate delivery while improving quality and consistency.
Partner closely with Product Design leadership to plan, prioritize, and drive design initiatives across multiple teams, ensuring alignment to business priorities, delivery goals, team capacity, and organizational constraints.
Own the planning and facilitation of the Design team’s core execution touchpoints, including weekly delivery planning, milestone check-ins, dependency reviews, and retrospectives - reducing coordination overhead and helping Product Design leaders stay focused on higher-leverage work.
Drive timely decisions and make tradeoffs visible when priorities, scope, timelines, or technical constraints are unclear, helping teams maintain momentum and make informed choices.
Coordinate and operationalize user research initiatives, including participant recruiting, scheduling, vendor coordination, incentive tracking, and ensuring research insights are documented, organized, and accessible.
Establish and maintain clear documentation, workflows, templates, and operating procedures that support scalable collaboration across Product Design, Product Management, and Engineering.
Facilitate change management initiatives to support consistency across evolving team norms, processes, and organizational culture. Act as a champion for introducing greater structure and predictability for the organization.
Execute multiple projects simultaneously. You have demonstrated your ability to work through ambiguity and to create your own structure to move projects forward effectively.

Requirements

5+ years of experience in technical program management, design program management, product operations, or related roles, with a proven track record of managing complex cloud or mobile projects.
Strong understanding of software development lifecycles, system architecture, and modern technical frameworks.
Proficiency in project management methodologies, such as Agile, Scrum, Lean or Kanban.
Demonstrated ability to define project scope, manage resources, and deliver high-quality results on time and within budget.
Exceptional organizational and multitasking skills with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills, including the ability to convey technical concepts to non-technical stakeholders.
Proven problem-solving skills, with the ability to proactively identify risks and develop effective mitigation strategies.
Experience using project management tools (e.g., JIRA, Datadog, etc)) and collaboration platforms (e.g., Slack, Confluence).
Strong analytical mindset with a results-driven approach, using data to track performance and inform decisions.
Demonstrated ability to adapt quickly to changing priorities and requirements in a dynamic environment.
Proven track record of leading complex cross-functional initiatives with multiple stakeholders, dependencies, and competing priorities from planning through launch.

Benefits

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical program managementdesign program managementproduct operationssoftware development lifecyclesystem architectureAgileScrumLeanKanbanproject scope definition

Soft Skills

organizational skillsmultitaskingverbal communicationwritten communicationproblem-solvinganalytical mindsetadaptabilitystakeholder managementdecision-makingchange management