Own problem discovery, solution design, and delivery for prescriber onboarding & core experience within BetterHelp’s portfolio of companies.
Ensure a high standard of care by optimizing the therapist and client experience, focusing on quality & client outcomes.
Work cross functionally with other PMs to support marketplace engagement.
Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality.
Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
Partner with the design team, create a user experience that is both delightful and effective.
Perform UAT and functional QA to make sure we're launching only good stuff!
Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations), to convert insights into product improvements; and to convey changes to ensure effective integration and use.
Externally: Connect with external stakeholders (members, providers, marketing channels, business partners, regulators) to ensure our product meets their needs and requirements.
Participate in setting the strategy and long-term direction for the organization.
Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
Own KPI's and be obsessed about them.
In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate.

Requirements

Minimum of 5 years of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities.
Growth and experiments driven mindset with a proven ability to execute and deliver results.
Basic SQL knowledge to navigate and utilize BI tools effectively.
Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions.
Super analytical: proven experience in using data and relevant tools for driving critical business outcomes.
Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality.
Great eye for UX and understanding of its related metrics.
Excellent organizational and leadership skills, strong attention to detail, able to work independently.

Benefits

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementSQLbusiness intelligencedata analysisuser experience (UX)agile methodologyquality assurance (QA)KPI managementsolution designproblem discovery

Soft Skills

leadershiporganizational skillsattention to detailanalytical mindsetcross-functional collaborationcommunicationcreativitystrategic thinkingindependenceclient focus