Develop and execute lifecycle marketing programs that support provider acquisition, onboarding, activation, engagement, retention, and reactivation.
Design segmented and personalized messaging strategies tailored to different provider cohorts (e.g., tenure, specialty, activity level, performance indicators).
Partner with Product, Clinical, Provider Operations, and Brand teams to align lifecycle campaigns with product updates, policy changes, educational initiatives, and business priorities.
Build automated workflows and behavioral triggers that guide providers through key lifecycle stages and encourage healthy platform engagement.
Run A/B tests and multivariate experiments to optimize messaging, timing, channel mix, and engagement strategies.
Analyze campaign performance and provider behavior data to identify friction points, churn signals, and engagement opportunities.
Support the development and maintenance of a provider lifecycle roadmap that drives measurable improvements in retention, satisfaction, and long-term value.
Collaborate with Analytics to develop dashboards and reporting that surface actionable insights related to provider activation, engagement, and churn.
Ensure communications reflect BetterHelp’s mission, clinical integrity, and commitment to provider well-being.
Stay current on lifecycle best practices, CRM tools, and marketplace engagement strategies to continuously improve the provider experience.

Requirements

4–7 years of experience in CRM, lifecycle marketing, or related fields.
Experience working in two-sided marketplaces, subscription businesses, or high-growth consumer or platform environments preferred.
Strong understanding of customer/provider journey mapping, segmentation, and lifecycle optimization.
Demonstrated experience driving engagement and retention strategies.
Hands-on experience with modern ESPs and marketing automation platforms (e.g., Iterable, Salesforce Marketing Cloud, Braze, Klaviyo, etc.).
Comfort working with behavioral and operational data to inform decision-making.
Strong analytical mindset with experience interpreting dashboards and translating insights into execution.
Experience running A/B tests and performance optimization across one or more channels (email, SMS, push, in-app).
Strong cross-functional collaboration skills; experience partnering with Product, Operations, Analytics, and Brand teams.
Familiarity with privacy regulations and communication compliance best practices (e.g., GDPR, CAN-SPAM, TCPA).
Experience engaging professional audiences (e.g., clinicians, contractors, service providers) is a plus.

Benefits

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

lifecycle marketingcustomer journey mappingsegmentationlifecycle optimizationA/B testingperformance optimizationdata analysismarketing automationbehavioral triggersdashboard reporting

Soft Skills

cross-functional collaborationanalytical mindsetcommunicationstrategic thinkingproblem-solvingadaptabilitycreativityattention to detailproject managementinterpersonal skills