BetterHelp

Provider Onboarding Specialist

BetterHelp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $58,000 per year

About the role

  • Collaborate with international teams and provider acquisition to move providers efficiently to go live and adding hours in order to meet goals of converting credentialed providers to live
  • Partner with the team to pilot performance improvement projects (i.e. A/B test outreach to increase conversion and improved flows to decrease time to go live) and other projects as directed
  • Partner with technology, data, and marketing teams to translate ideas into actionable activities to improve provider acquisition
  • Call, text and email with Providers to encourage their activation and growth
  • Communicate with internal and external behavioral health providers around optimal profile and scheduling initiatives
  • Work on other process improvement projects as directed

Requirements

  • Minimum of 2+ years experience in an operations role in an early-stage technology, healthcare or similar environment
  • Strong verbal and written communication skills
  • Incredibly empathetic with strong active listening skills, yet able to maintain appropriate boundaries
  • Ability to work cross-functionally
  • Data driven with the ability to translate findings into actionable insights
  • Experience working in Google Sheets & Customer Service Tools, e.g. Intercom, Kustomer
Benefits
  • Remote work with regular in-person bonding experiences sponsored by the company
  • Competitive compensation
  • Holistic perks program (including free therapy, employee wellness, and more)
  • Excellent health, dental, and vision coverage
  • 401k benefits with employer matching contribution
  • The chance to build something that changes lives – and that people love
  • Any piece of hardware or software that will make you happy and productive
  • An awesome community of co-workers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operationsdata analysisA/B testingprocess improvement
Soft Skills
communicationactive listeningempathycross-functional collaboration