BetterHelp

Senior Product Manager – Client Growth

BetterHelp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $195,000 per year

Job Level

Tech Stack

About the role

  • Own and lead high-impact client growth initiatives that materially impact revenue, conversion, and long-term customer value.
  • Drive strategy and execution across key growth areas including conversion optimization, upgrades, pricing and packaging, monetization experiments, churn reduction, and winback programs.
  • Identify, evaluate, and prioritize growth opportunities using a combination of data analysis, impact modeling, and experimentation.
  • Develop clear product requirements, success metrics, and experiment designs to maximize learning and business impact.
  • Build and maintain forecasting and impact models to inform prioritization, roadmap decisions, and executive communication.
  • Partner closely with Engineering and Design to deliver high-quality experiences efficiently in an agile environment.
  • Collaborate with Design to create user experiences that are both intuitive and effective at driving growth outcomes.
  • Perform UAT and functional QA to ensure launches meet quality and performance standards.
  • Internally: Work cross-functional with all parts of the company (development, support, marketing, business development, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively.
  • Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements.
  • Participate in defining growth strategy and long-term product direction for the client experience.
  • Own and obsess over core growth KPIs, continuously seeking opportunities to optimize and improve performance.
  • In a nutshell: [Ideate, execute, test, measure, analyze, learn, iterate] x ∞

Requirements

  • 5-7 years+ of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities.
  • Direct experience working on growth-focused product initiatives, such as conversion funnels, monetization, pricing/packaging, retention, churn reduction, or winback
  • Growth and experiments driven mindset with a proven ability to execute and deliver results.
  • Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions.
  • Super analytical: proven experience in using data and relevant tools for driving critical business outcomes
  • Technical: Strong understanding of how web applications are built, ability to participate in technical decisions, ability to read basic code and write SQL queries
  • Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality
  • Great eye for UX and understanding of its related metrics
  • Excellent organizational and leadership skills, strong attention to detail, able to work independently
Benefits
  • Remote work with regular in-person bonding experiences sponsored by the company
  • Competitive compensation
  • Holistic perks program (including free therapy, employee wellness, and more)
  • Excellent health, dental, and vision coverage
  • 401k benefits with employer matching contribution
  • The chance to build something that changes lives – and that people love
  • Any piece of hardware or software that will make you happy and productive
  • An awesome community of co-workers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisimpact modelingexperiment designforecasting modelsUATfunctional QASQLweb applicationsconversion funnelsmonetization
Soft Skills
leadershiporganizational skillsattention to detailcollaborationcommunicationanalytical mindsetindependencestrategic thinkingproblem-solvinguser experience (UX) focus