Senior Clinical Product Liaison, AI
BetterHelp
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $145,000 per year
Job Level
About the role
- Help develop and refine QA frameworks, testing protocols, evaluation rubrics and monitoring systems for AI tools.
- Audit AI outputs for clinical safety, accuracy, bias, and alignment with therapeutic and regulatory standards.
- Review and assess AI-related escalations from BetterHelp therapists, clients, and/or customer-facing teams.
- Generate clear, actionable AI Clinical QA reports; communicate findings with cross-functional partners; and translate findings into actionable improvements.
- Collaborate with AI/ML, Product, Data Science, Engineering, Legal and Compliance teams to evaluate, test, and validate AI features and capabilities.
- Participate in risk-assessment processes for new and evolving AI tools and ensure adherence to evolving ethical and regulatory expectations.
- Provide clinical input to guide improvements to model behavior, prompting strategies, feature design, and user workflows.
- Contribute to research studies or evaluations related to AI efficacy and safety.
- Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed.
- Represent BetterHelp externally in public events, webinars, presentations and/or conferences.
Requirements
- Graduate degree (Masters or Doctorate) in counseling, psychology, or social work.
- Clinical background in mental health (e.g., psychotherapy, telemedicine, digital mental health, or related care settings)
- Knowledge of emerging AI regulatory frameworks and best practices for AI in mental health (e.g., crisis response models and digital escalation workflows).
- Experience working in AI, technology, or data science applications in healthcare settings.
- Knowledge of quality assurance, auditing, and compliance processes, including privacy, security and confidentiality standards in mental healthcare.
- Strong communication skills with the ability to translate clinical expertise into clear operational and product guidance for AI systems.
- Strong analytical and problem-solving skills; comfort operating in fast-paced, data-driven environments.
- Experience collaborating with cross-functional teams.
- Growth mindset, curiosity, and a passion for advancing mental health care through safe and innovative technologies.
- Broad understanding of evidenced based therapeutic approaches and current clinical trends.
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
QA frameworkstesting protocolsevaluation rubricsmonitoring systemsAI auditingclinical safetyregulatory standardsquality assurancecompliance processesdata science applications
Soft skills
strong communication skillsanalytical skillsproblem-solving skillscollaborationgrowth mindsetcuriositypassion for mental health care
Certifications
graduate degreeMastersDoctorate