Senior Clinical Product Liaison, AI
BetterHelp
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $145,000 per year
Job Level
About the role
- Help develop and refine QA frameworks, testing protocols, evaluation rubrics and monitoring systems for AI tools.
- Audit AI outputs for clinical safety, accuracy, bias, and alignment with therapeutic and regulatory standards.
- Review and assess AI-related escalations from BetterHelp therapists, clients, and/or customer-facing teams.
- Generate clear, actionable AI Clinical QA reports; communicate findings with cross-functional partners; and translate findings into actionable improvements.
- Collaborate with AI/ML, Product, Data Science, Engineering, Legal and Compliance teams to evaluate, test, and validate AI features and capabilities.
- Participate in risk-assessment processes for new and evolving AI tools and ensure adherence to evolving ethical and regulatory expectations.
- Provide clinical input to guide improvements to model behavior, prompting strategies, feature design, and user workflows.
- Contribute to research studies or evaluations related to AI efficacy and safety.
- Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed.
- Represent BetterHelp externally in public events, webinars, presentations and/or conferences.
Requirements
- Graduate degree (Masters or Doctorate) in counseling, psychology, or social work.
- Clinical background in mental health (e.g., psychotherapy, telemedicine, digital mental health, or related care settings)
- Knowledge of emerging AI regulatory frameworks and best practices for AI in mental health (e.g., crisis response models and digital escalation workflows).
- Experience working in AI, technology, or data science applications in healthcare settings.
- Knowledge of quality assurance, auditing, and compliance processes, including privacy, security and confidentiality standards in mental healthcare.
- Strong communication skills with the ability to translate clinical expertise into clear operational and product guidance for AI systems.
- Strong analytical and problem-solving skills; comfort operating in fast-paced, data-driven environments.
- Experience collaborating with cross-functional teams.
- Growth mindset, curiosity, and a passion for advancing mental health care through safe and innovative technologies.
- Broad understanding of evidenced based therapeutic approaches and current clinical trends.
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
QA frameworkstesting protocolsevaluation rubricsmonitoring systemsAI auditingclinical safetyregulatory standardsquality assurancecompliance processesdata science applications
Soft Skills
strong communication skillsanalytical skillsproblem-solving skillscollaborationgrowth mindsetcuriositypassion for mental health care
Certifications
graduate degreeMastersDoctorate