UX Writer, Content Designer
BetterHelp
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $110,000 - $135,000 per year
About the role
- Write clear, concise UX copy for therapist and BetterHelp for Business workflows, including onboarding, scheduling, documentation, payouts, safety, compliance, and partner tools.
- Partner with PMs to translate product requirements and constraints into simple, user-friendly experiences and content.
- Create and maintain reusable content patterns that improve consistency and speed.
- Own the content for product transactional emails and in-product announcements related to Therapist and BHB surfaces.
- Help define the message, audience, and success criteria for product communications in collaboration with PM and marketing.
- Use research, data, and experimentation (A/B tests, content experiments) to refine copy and communication strategies.
- Collaborate with clinical stakeholders to incorporate their expertise in a way that is accurate, understandable, and aligned with our tone and voice.
- Maintain alignment with marketing and brand guidelines while advocating for clarity and usability in product.
- Contribute to our content design system and documentation, especially for therapist and BHB patterns.
- Help teammates improve the quality of the copy they write by giving feedback and simple frameworks they can use.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 3 to 5 years of experience in UX writing, content design, product copywriting, or related roles for digital products.
- Portfolio with examples of in-product copy and, ideally, product-driven emails or feature announcements.
- Experience working with product teams in an agile environment.
- Experience collaborating closely with designers in tools like Figma.
- Experience in highly regulated or sensitive domains (healthcare, finance, etc), or a strong interest in learning.
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX writingcontent designproduct copywritingA/B testingcontent experimentscopy refinementcontent patternstransactional emailsin-product announcements
Soft skills
collaborationcommunicationfeedbackadvocacyclarityusability
Certifications
Bachelor’s degree