Associate Director – Insurance Operations
BetterHelp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
Senior
About the role
- Support strong managers to execute a comprehensive credentialing & enrollment strategy aligned with organizational growth and operational goals.
- Leverage & support a team of subject matter experts on payer credentialing, enrollment, regulatory compliance, and industry best practices.
- Collaborate cross-functionally with Provider Relations, Revenue Cycle, Operations, and Clinical Leadership to ensure seamless onboarding and credentialing of providers.
- Efficiently optimize all credentialing, enrollment and recredentialing activities for thousands of providers across commercial, Medicare, Medicaid, and other payer networks.
- Build and support scalable systems, workflows, and technologies that reduce turnaround times and improve provider and payer satisfaction.
- Ensure compliance with NCQA, CMS, and state regulatory requirements.
- Establish and monitor key performance indicators (KPIs) for accuracy, timeliness, and quality across all credentialing functions.
- Develop and mentor a high-performing credentialing team capable of supporting national growth.
- Foster a culture of accountability, continuous improvement, and professional development.
- Partner with senior leadership to drive operational transformation, automation, and process optimization.
- Serve as the organizational escalation point with payers and credentialing verification organizations (CVOs).
- Communicate performance metrics and strategic updates to executive leadership.
- Build strong partnerships internally and externally to streamline credentialing operations and enhance provider experience.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, or related field (Master’s preferred).
- 10+ years of progressive experience in provider insurance credentialing, including at least 5 years in senior leadership roles within a large, multi-state healthcare organization.
- Deep understanding of payer enrollment, credentialing standards, and regulatory requirements across commercial and government payers.
- Proven success building and scaling credentialing teams and systems to support rapid organizational growth.
- Strong data-driven mindset with experience implementing process improvements and automation.
- Exceptional leadership, communication, and stakeholder management skills.
- Experience in behavioral health or other high-volume outpatient settings.
- Familiarity with credentialing software platforms and data integration systems.
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payer credentialingenrollmentregulatory compliancecredentialing standardsprocess improvementsautomationdata integration systemscredentialing software
Soft skills
leadershipcommunicationstakeholder managementteam developmentcross-functional collaborationaccountabilitycontinuous improvement
Certifications
Bachelor’s degreeMaster’s degree