Coordinator Associate

Better

Coordinator Associate working directly with borrowers during the mortgage process at Better. Ensuring efficient communication and handling of loan files from start to finish.

Posted 7/9/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in loan processing, borrower communication, and document analysis while maintaining compliance with corporate policies and regulatory requirements. Proven ability to manage pipelines effectively and enhance the borrower experience through collaboration and process improvement.

Highest-signal resume keywords

Loan ProcessingDocument AnalysisEffective CommunicationPipeline ManagementProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automated Underwriting SystemsLoan ApplicationsCredit AnalysisIncome DocumentationAsset DocumentationDetail OrientationMultitaskingTime Management

Soft Skills

Team PlayerInitiativeOpen to FeedbackCoachingMentoring

Tools & Technologies

Tinman

Industry Keywords

Real EstateMortgageInsuranceBorrower OutreachQuality Control

About the role

Key responsibilities & impact

Serve as the primary point of contact for borrowers throughout the loan process via phone, email, voicemail, and SMS/chat — maintaining a minimum average of 60–80 outbound calls per day
Proactively manage a pipeline in a timely and accurate manner — conducting check in calls with borrowers, following up on outstanding items, and keeping notes, file statuses, and tasks always current in internal system- Tinman
Handle borrower outreach for suspension and missing documentation — communicate clearly on what is needed, set expectations, and resolve ready-for closing blockers and quality control conditions
Understand loan applications, automated underwriting systems (DU/LPA), and credit, income, and asset documents; prepare loans adequately for initial underwriting review.
Collaborate with Internal teams like Title, HOA, and Homeowners Insurance to expedite required documents for loan processing; escalate internal and third-party delays proactively.
Coordinate with Loan Consultants and Coordinators to determine file status, manage lock extensions, and support the Loan Coordinator throughout the loan process.
Flag Internal system discrepancies, pipeline issues, or escalation needs to the assigned Coordinator or Team Lead proactively; always comply with corporate policies and regulatory requirements.
Demonstrate initiative to identify process improvements and enhance the borrower experience; work collaboratively with the team and be open to coaching, feedback, and mentoring.

Requirements

What you’ll need

Prior real estate, mortgage, and/or insurance experience required; minimum 2–3 years preferred.
Effective verbal and written communication skills in English — essential for daily borrower, lender, and internal team interactions.
Proficiency in analyzing documents with meticulous attention to detail; focused and detail-oriented.
Ability to multitask and prioritize competing priorities with tight deadlines in a fast paced environment.
Problem-solving and critical thinking skills with initiative to suggest ideas for process and technology improvements.
Team player passionate about helping teammates and providing the best possible experience for customers.
Open to coaching, feedback, and mentoring.
Willingness to perform repetitive job duties with a long-term goal of becoming a subject matter expert and/or potential for lateral/upward job movement.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities