Mortgage Sales Associate

Better

Mortgage Sales Associate in fast-paced call center for mortgage company. Engaging customers and managing pipeline for loan options while driving conversion and outstanding experiences.

Posted 4/29/2026full-timeIrving • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Making outbound calls to prospective customers to introduce current loan options and qualify borrowers for next steps with a licensed Loan Consultant
Managing a pipeline of business prospects, whether starting their home-buying journey, refinancing their existing home, or looking for a home equity line of credit
Hitting key sales performance targets; driving customer conversion through critical funnel stages (e.g., converting prospects into hot opportunities)
Assisting home buyers with their mortgage application, including answering customer calls and making outbound follow-up calls
Executing on key sales activities within defined time frames for each customer (e.g., speed in responding to a new prospect)
Delivering outstanding customer experiences by successfully responding to questions and developing the requisite product and market knowledge to do so effectively
Ability to understand the customer’s timeframes and objectives and have a flexible approach to meet the customer’s needs
Constantly looking to improve our in-house software or the customer experience by providing input to our product, sales, and revenue operations teams and testing solutions

Requirements

What you’ll need

Minimum 2 years of sales experience (preferred with at least 1 year in the mortgage industry but not required)
Track record of beating quota, with references that verify motivation, success, and work ethic
Highly motivated; a self-starter with a high degree of ownership and a strong customer focus
Organized with strong time management skills
Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds
Strong written communication skills
Ability to troubleshoot and solve problems independently
All team members are required to work a minimum of two weekend shifts per month

Benefits

Comp & perks

Performance-driven compensation
Comprehensive, flexible health benefits
Financial wellbeing & long-term support
Time to recharge
Support for families
Holistic wellbeing support
Flexibility in how you work and live
Daily perks that make work better
An exceptional NYC office experience
High-impact work at a category-defining moment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experiencemortgage application assistancecustomer conversionpipeline managementquota achievementproblem solving

Soft Skills

highly motivatedself-startercustomer focusorganizational skillstime managementinterpersonal skillswritten communicationflexibility