Customer Success Associate

Better

Customer Success Associate managing strong relationships with clients while delivering exceptional customer service in the Real Estate Team. Responsible for providing personalized support and resolving inquiries effectively.

Posted 4/28/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with customers, serving as their primary point of contact
Understand customers' needs and goals, and provide personalized solutions and recommendations
Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions
Provide accurate, valid and complete information to clients using our CRM system
Provide exemplary customer service to your clients by showing empathy and understanding of their requirements.
Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued

Requirements

What you’ll need

Passion for delivering exceptional customer service
Bachelor's degree in business, marketing, real estate, or a related field
2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Proficiency in CRM software and Microsoft Office Suite
Strong bias-to-action, practicality and effectiveness

Benefits

Comp & perks

Performance-driven compensation
Comprehensive, flexible health benefits
Financial wellbeing & long-term support
Time to recharge
Support for families
Holistic wellbeing support
Flexibility in how you work and live
Daily perks that make work better
An exceptional NYC office experience
High-impact work at a category-defining moment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM softwareMicrosoft Office Suite

Soft Skills

customer servicecommunication skillsinterpersonal skillsproblem-solvingattention to detailmultitaskingprioritizationempathyunderstanding

Certifications

Bachelor's degree