Better

Lead Product Designer

Better

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Salary

💰 $150,000 - $170,000 per year

Job Level

Senior

About the role

  • Own the end-to-end borrower experience across complex, multi-step workflows
  • Define experience north stars and long-term UX strategy for your product area
  • Proactively identify systemic friction across journeys and drive modernization efforts
  • Structure ambiguous problem spaces into clear frameworks (customer journey maps, service blueprints, ecosystem maps, milestone modeling)
  • Partner with Product and Engineering to shape roadmap direction based on user insights and business opportunity
  • Resolve cross-team experience tradeoffs and ensure cohesive, borrower-first solutions
  • Operate as an AI-native designer, leveraging tools such as ChatGPT, Claude, Figma AI, and other emerging technologies to accelerate research, synthesis, ideation, and production workflows
  • Use AI to rapidly prototype flows, explore interaction patterns, and stress-test edge cases
  • Integrate AI-assisted workflows into design processes to increase velocity without sacrificing craft
  • Identify opportunities to embed AI meaningfully into borrower-facing experiences
  • Define clear problem statements tied to measurable business outcomes
  • Frame hypotheses and validate through qualitative and quantitative research
  • Connect user needs to core metrics such as conversion, pull-through, cycle time, and engagement
  • Design and conduct usability testing (moderated and unmoderated)
  • Translate research findings into actionable product decisions
  • Own experience-level KPIs and proactively propose improvements
  • Design scalable, multi-step workflows within regulated and compliance-heavy environments
  • Create intuitive, data-dense dashboards and operational interfaces
  • Design AI-assisted experiences that balance automation with user trust and transparency
  • Deliver high-fidelity prototypes and polished UI
  • Ensure clean, detailed engineering handoffs
  • Lead design QA and iteration cycles to maintain execution quality
  • Think beyond screens to end-to-end service design implications
  • Drive UX consistency across product surfaces (web and mobile)
  • Contribute to and evolve the Unified Design System
  • Define reusable interaction patterns and scalable components
  • Raise the craft bar through thoughtful critique and feedback
  • Establish best practices for workflow clarity, accessibility, and usability
  • Act as the design lead within your product domain
  • Drive alignment during sprint planning and roadmap discussions
  • Present strategic design decisions to senior stakeholders
  • Influence product prioritization using research and data
  • Mentor and support other designers through critique and collaboration
  • Advocate for user-centered thinking across Product, Engineering, and Operations

Requirements

  • 6-8+ years of product design experience in complex digital products
  • Proven experience leading large, cross-functional initiatives from discovery through launch
  • Experience designing regulated, transactional, or multi-step workflows
  • Strong systems thinking and journey-level design perspective
  • Demonstrated ability to connect UX decisions to business impact
  • High proficiency in Figma and prototyping tools
  • Experience working in agile product teams
Benefits
  • Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
  • Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
  • Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
  • Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
  • Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
  • Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
  • Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
  • Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product designUX strategyjourney mappingusability testingprototypinginteraction designservice designdesign QAdata visualizationworkflow design
Soft Skills
systems thinkingcross-functional collaborationuser-centered thinkingmentorshipstrategic decision-makingproblem-solvingcommunicationfeedbackinfluenceleadership