Operations

• Design, implement, and manage comprehensive training programs tailored to the needs of various departments within Better Mortgage.
• Conduct training needs assessments to identify skill gaps and develop appropriate training solutions.
• Create engaging training materials, including presentations, e-learning modules, and interactive workshops that cater to diverse learning styles.
• Facilitate training sessions and workshops, ensuring participants are actively engaged and able to apply new knowledge effectively.
• Collaborate with subject matter experts and leadership to ensure training content is relevant, accurate, and aligned with business objectives.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making data-driven improvements as necessary.
• Mentor and guide junior training staff, providing support in instructional design and delivery methods.
• Stay current on industry trends and best practices in training and development to incorporate innovative approaches into training initiatives.

Mortgage Operations Training Lead

Technical Operations Analyst

Operations Manager

Manager, Patient Access – Reimbursement Operations

Director, Sales Operations

Deputy Director, Operations