Better Health Partnership

Director, Inside Sales – Revenue Operations

Better Health Partnership

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Lead

About the role

  • Own revenue and funnel performance for inbound and outbound DTC funnels. Track and optimize key metrics such as: speed to first contact, contact rate, qualification, conversion, and revenue per rep.
  • Hire, train, coach, and performance-manage reps and frontline managers; run QA and coaching cadences leveraging AI (we’re using AI sales coaching tools, AI calls QA, AI based LMS for training and certifying agents).
  • Design, configure, and optimize CRM, telephony, routing, IVR, segmentation, and dashboards that tie activity to revenue.
  • Reduce cycle time and manual work through AI, automation and workflows. Working alongside biz ops for implementation.
  • Identify, pilot, and scale pragmatic AI use cases to improve key metrics such as contact rate, conversion, QA scores and ensure adoption is measurable.
  • Partner with Marketing and Product to improve member experience and key funnel KPIs, and RCM and activation team to ensure clean handoffs and maximize retention and revenue realization.

Requirements

  • 3+ years leading inside sales or contact center teams, with direct revenue ownership. Sales experience is a must. DTC sales is a big plus.
  • Hands-on systems experience: CRM, telephony/routing, dashboards, workforce planning. TalkDesk is a plus.
  • Practical experience deploying automation and AI in sales or contact center contexts.
  • Strong analytical instincts and a metrics-first mindset. Startup or regulated-healthcare experience preferred.
Benefits
  • Competitive base and variable performance comps
  • Competitive equity / stock options
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan
  • Generous PTO, paid parental leave, and holiday pay.
  • Remote/hybrid flexibility and home-office stipend.
  • A mission-driven role on a team that lives and breathes patient care, puts members at the center of everything we do, and drives measurable improvements in patient outcomes and company growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
revenue performancefunnel optimizationAI sales coachingCRM configurationtelephony systemsautomationworkflowsdata analysismetrics trackingcontact center management
Soft skills
leadershipcoachingperformance managementanalytical thinkingcollaborationcommunicationproblem-solvingtrainingadaptabilitystrategic thinking