FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesETL
About the role
Key responsibilities & impact- The Aceyus Reporting Engineer is responsible for developing, maintaining, and troubleshooting reporting solutions that support the Five9 CCaaS environment through the Aceyus analytics platform.
- This role ensures accurate, timely, and actionable reporting for contact center operations.
- The engineer will generate scheduled and ad‑hoc reports, investigate data discrepancies, coordinate with the Five9 vendor on reporting issues, support change windows, and train supervisors and engineers on how to effectively use Aceyus reporting tools.
- Build, configure, and maintain Aceyus dashboards, reports, and data views supporting Five9 contact center operations.
- Run scheduled and on‑demand reports for business stakeholders, ensuring accuracy and timely delivery.
- Convert business requests into clear reporting requirements and implement them within Aceyus.
- Investigate and resolve reporting discrepancies including agent state mismatches, queue mapping issues, interval misalignments, and missing or stale data.
- Validate Five9 → Aceyus data flows, ensuring that data is accurate, complete, and refreshed.
- Document root causes and corrective actions for recurring reporting issues.
- Work directly with the Five9 CCaaS vendor and Aceyus support teams to troubleshoot issues, submit cases, and drive resolution.
- Participate in change windows involving data schema updates, metric adjustments, and reporting infrastructure updates.
- Perform pre‑ and post‑change testing to confirm reporting integrity.
- Train supervisors, analysts, and engineering partners on Aceyus dashboards, drill‑downs, filters, subscriptions, and best practices.
- Develop knowledge base articles, job aids, and quick‑reference guides for self‑service reporting.
- Promote consistent metric definitions and proper report usage across contact center teams.
- Maintain metric catalogs, field definitions, and documentation.
- Follow ITIL change, incident, and problem management processes.
- Support internal audits by providing reporting evidence and data lineage explanations as needed.
Requirements
What you’ll need- 3+ years of experience in contact center reporting, analytics, or BI engineering.
- Hands‑on experience with Aceyus and/or Five9 reporting.
- Strong understanding of contact center KPIs (AHT, ASA, SL, Abandonment, Hold, Occupancy).
- Proficient in Excel for analysis, reconciliation, and data slicing.
- Familiarity with APIs, ETL concepts, and time‑series reporting.
- Demonstrated ability to troubleshoot reporting issues end‑to‑end.
- Experience running scheduled and ad‑hoc reports for large contact center operations.
- Ability to create training materials and deliver small‑group training sessions.
- Competent in coordinating change windows and structured test plans.
- Bachelor's degree in Computer Science, Information Systems, Analytics, Engineering, or similar field, or equivalent work experience.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BETSOL Website LinkedIn All Job Openings 501 - 1000 employees 🏢 Enterprise ☁️ SaaS Enterprise
- Cloud Computing
- SaaS BETSOL is a global IT services company that offers a wide range of solutions to enhance business operations and efficiency. Their services include product engineering, DevOps, cloud enablement, application modernization, and security services. BETSOL specializes in cloud-native development, infrastructure automation, and application migration, providing enterprise clients with advanced IT infrastructure solutions. They also offer unique services such as Zmanda Enterprise Backup, which is a leading open-source backup and recovery solution for data centers. BETSOL prides itself on transforming digital landscapes through innovation and collaboration, maintaining high industry standards for security and quality while serving clients across over 40 countries. Contact Center Engineer – Aceyus Reporting 🔥 0 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- The Aceyus Reporting Engineer is responsible for developing, maintaining, and troubleshooting reporting solutions that support the Five9 CCaaS environment through the Aceyus analytics platform.
- This role ensures accurate, timely, and actionable reporting for contact center operations.
- The engineer will generate scheduled and ad‑hoc reports, investigate data discrepancies, coordinate with the Five9 vendor on reporting issues, support change windows, and train supervisors and engineers on how to effectively use Aceyus reporting tools.
- Build, configure, and maintain Aceyus dashboards, reports, and data views supporting Five9 contact center operations.
- Run scheduled and on‑demand reports for business stakeholders, ensuring accuracy and timely delivery.
- Convert business requests into clear reporting requirements and implement them within Aceyus.
- Investigate and resolve reporting discrepancies including agent state mismatches, queue mapping issues, interval misalignments, and missing or stale data.
- Validate Five9 → Aceyus data flows, ensuring that data is accurate, complete, and refreshed.
- Document root causes and corrective actions for recurring reporting issues.
- Work directly with the Five9 CCaaS vendor and Aceyus support teams to troubleshoot issues, submit cases, and drive resolution.
- Participate in change windows involving data schema updates, metric adjustments, and reporting infrastructure updates.
- Perform pre‑ and post‑change testing to confirm reporting integrity.
- Train supervisors, analysts, and engineering partners on Aceyus dashboards, drill‑downs, filters, subscriptions, and best practices.
- Develop knowledge base articles, job aids, and quick‑reference guides for self‑service reporting.
- Promote consistent metric definitions and proper report usage across contact center teams.
- Maintain metric catalogs, field definitions, and documentation.
- Follow ITIL change, incident, and problem management processes.
- Support internal audits by providing reporting evidence and data lineage explanations as needed. 🎯 Requirements
- 3+ years of experience in contact center reporting, analytics, or BI engineering.
- Hands‑on experience with Aceyus and/or Five9 reporting.
- Strong understanding of contact center KPIs (AHT, ASA, SL, Abandonment, Hold, Occupancy).
- Proficient in Excel for analysis, reconciliation, and data slicing.
- Familiarity with APIs, ETL concepts, and time‑series reporting.
- Demonstrated ability to troubleshoot reporting issues end‑to‑end.
- Experience running scheduled and ad‑hoc reports for large contact center operations.
- Ability to create training materials and deliver small‑group training sessions.
- Competent in coordinating change windows and structured test plans.
- Bachelor's degree in Computer Science, Information Systems, Analytics, Engineering, or similar field, or equivalent work experience. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Contact Center Production Control Engineer, Amazon Connect 🕒 April 11 Miratech 501 - 1000 Website LinkedIn All Job Openings Contact Center Production Control Engineer role focusing on AWS and CCaaS platforms at Miratech. Responsible for monitoring and troubleshooting, ensuring platform reliability and performance. 🇮🇳 India – Remote 💰 Private Equity Round on 2022-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative Contact Center Production Control Engineer, Amazon Connect preferable 🕒 April 11 Miratech 501 - 1000 Website LinkedIn All Job Openings Contact Center Production Control Engineer at Miratech ensuring platform reliability in CCaaS environments. Requires AWS expertise and experience in monitoring and troubleshooting. 🇮🇳 India – Remote 💰 Private Equity Round on 2022-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative Contact Center Production Control Engineer – Amazon Connect Preferable 🕒 April 11 Miratech 501 - 1000 Website LinkedIn All Job Openings Contact Center Production Control Engineer role focusing on AWS services in a global IT consulting company. Ensure platform reliability using monitoring tools like Splunk and Zabbix. 🇮🇳 India – Remote 💰 Private Equity Round on 2022-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative Contact Center Production Control Engineer, Amazon Connect Preferred 🕒 April 11 Miratech 501 - 1000 Website LinkedIn All Job Openings Contact Center Production Control Engineer focused on CCaaS environments and AWS services. Responsible for monitoring, troubleshooting, and ensuring platform reliability in a global IT consultancy. 🇮🇳 India – Remote 💰 Private Equity Round on 2022-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative Contact Center Production Control Engineer, Amazon Connect 🕒 April 11 Miratech 501 - 1000 Website LinkedIn All Job Openings Contact Center Production Control Engineer responsible for AWS CCaaS platform monitoring and troubleshooting. Collaborate with teams to ensure high availability and system performance. 🇮🇳 India – Remote 💰 Private Equity Round on 2022-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reporting solutionsAceyusFive9ExcelAPIsETLdata analysisdata reconciliationtime-series reportingtroubleshooting
Soft Skills
trainingcommunicationcoordinationproblem-solvingdocumentationattention to detailanalytical thinkingcollaborationtime managementadaptability