Provide advanced engineering and operational support for mission-critical contact center technologies
Perform advanced daily health checks and proactive monitoring for Verint platforms
Collaborate with vendors and internal SMEs to resolve complex incidents
Lead and execute system changes, upgrades, patching, and migrations
Architect and implement scalable, resilient Verint solutions

Requirements

10+ years of IT support or operations engineering experience
8+ years of direct, hands-on experience engineering and supporting Verint solutions
Proven success supporting and engineering production enterprise Verint environments
Experience with public cloud platforms (Azure, AWS, GCP)
Advanced troubleshooting, root-cause analysis, and problem-solving skills

Benefits

health insurance
retirement plans
flexible work arrangements
professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Verint solutionsadvanced troubleshootingroot-cause analysisproblem-solvingsystem changesupgradespatchingmigrationscloud platformsenterprise environments

Soft Skills

collaborationleadershipcommunication