Manage all security- and surveillance-related operational matters of various properties and their events.
This includes leading Senior Managers and providing effective leadership and guidance during any major crisis/incidents
Support leadership with the implementation and execution of strategic goals to deliver guest service using feedback and data with a proactive approach; manage the delivery and measurement of guest service consistent with the property's core service standards.
Support leadership and facilities personnel in all BetMGM properties, including those headquartered in Jersey City, NJ, as well as all affiliate/partnership properties
Provide ongoing safety and security consultation to the entire BetMGM organization, including, but not limited to: supporting ongoing yearly training efforts such as active shooter, OSHA, and emergency preparedness
Develop an understanding of all relevant local, state, and federal laws and maintain a good working relationship with local law enforcement, gaming agents, and other regulatory officials/bodies
Collaborate, as needed, with local law enforcement to uphold law and order in the facility, maintain guest/team member safety, and respond to and handle emergency situations
Promptly address all guest and team member questions or concerns, either directly or by involving the appropriate department, supervisor, or manager to ensure accurate information or effective resolution
Lead all facility functions for the company, including but not limited to: ensuring all equipment and building functions are maintained and working properly
Lead emergency response center duties and respond to emergency events, as needed
Provide clear guidance and support during emergency situations, including evacuations, severe weather, natural disasters, and security threats
Offer recommendations to help resolve incidents effectively and minimize impact to the business
Manage relationships with Security / Surveillance and Facilities vendors, including reviewing contracts to ensure alignment with business needs and compliance with company standards
Manage vendors to ensure completion of work orders and contracted services
Oversee the planning and execution of new facility builds for Security and Surveillance, including access control systems, security assessments, surveillance infrastructure, and overall coordination across all managed areas
Ensure policies/procedures and compliance standards are followed and maintained
Maintain knowledge of company internal controls, policies, regulations, and procedures
Implement Human Resources initiatives focused on fostering a collaborative and respectful work environment.
Drive efforts in performance feedback, recognition, team member engagement, effective hiring, training, and succession planning, aligning with the company’s commitment to culture and belonging
Ensure proper reporting and communication between surveillance and security as it pertains to incident reports and regulatory items
Maintain oversight of key control and issuance of team member badges and permits
Perform other job-related duties as deemed necessary or assigned by the Chief Legal Officer
Requirements
7+ years of security or surveillance operations, government, or private industry experience in the security/surveillance field, including previous experience preparing risk assessments, operational security plans, conducting security reviews, and/or after-action reports
Knowledge of OSHA and other environmental entities
Previous leadership experience in a similar or related setting
Ability to lead and mentor a team
Strong comprehension skills for understanding information, security best practices, applying knowledge to different scenarios, and sharing recommendations with Executive leaders
Ability to effectively manage crises with the ability to work well under pressure
Ability to perceive emergencies and distress signals
Stellar interpersonal skills and the ability to work effectively in a team environment
Excellent planning, time management, decision making, presentation, and organization skills with a focus on tight deadlines
Ability to build trust and commitment by modeling and reinforcing internal and external service excellence for team members and demonstrating best practices
Ability to demonstrate business acumen by clarifying priorities, holding others accountable and using knowledge of current property and corporate initiatives to understand and improve business results
Ability to champion innovation and change by influencing and addressing resistance, taking appropriate risks, and recognizing initiative shown by team members
Benefits
Medical
Dental
Vision
Life Insurance
Commuter Benefits
Paid Time Off
Holidays
Employee Resource Groups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.