BetMGM

Trading Support Operations Coordinator

BetMGM

full-time

Posted on:

Location Type: Hybrid

Location: Jersey City • Nevada, New Jersey • 🇺🇸 United States

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Salary

💰 $25 - $33 per hour

Job Level

Mid-LevelSenior

About the role

  • Drive, Coordinate and ensure that necessary operational actions are taken on all front-line issues and queries that impact Sportsbooks and customers.
  • Play a vital role in the prioritization of fixes for issues affecting Sportsbook.
  • Using data captured and analyzed by the Trading team to drive technological improvements.
  • Track performance of all teams within Trading.
  • Compiling KPIs & SLAs and driving changes to process, training or technology when these are not met.
  • Acquire an in-depth knowledge of all tools, platforms and processes within Trading to support technical teams in the prioritization and resolution of issues.
  • Fully understand and drive the life cycle of issues and errors.
  • Instructing all departments on the action needed to mitigate the impact to customers.
  • Compile Incident Reports for key stakeholders when errors have occurred.
  • Providing key information and recommendations for improvement.
  • Be first point of contact for all US Customer Service team’s trading escalations.
  • Check settlement queries and request settlement from Settlement teams when necessary.
  • Regularly review these queries to drive improvement across process and training.

Requirements

  • Bachelor’s degree or equivalent work experience
  • Ability to work shifts which include evenings, weekends and public holidays
  • Ability to work under pressure
  • Ability to communicate effectively with a range of stakeholders across numerous locations
  • Effective analytical and problem-solving skills
  • High attention to detail
  • Excellent knowledge of sport rules
  • Experience or strong interest in sports betting
  • High level of personal initiative and motivation
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Commuter Benefits
  • Paid Time Off
  • Holidays
  • Employee Resource Groups

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisKPI compilationSLA managementincident reportingperformance tracking
Soft skills
communicationanalytical skillsproblem-solvingattention to detailinitiativemotivationability to work under pressure
Certifications
Bachelor’s degree