Practice Assistant Lead

Beth Israel Lahey Health

Practice Assistant Lead providing support and training for other Practice Assistants. Delivering quality service to patients while ensuring smooth practice operations in healthcare at Methuen.

Posted 7/30/2026full-timeMethuen • Massachusetts • 🇺🇸 United StatesSenior💰 $22 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient service delivery, appointment scheduling, and administrative support within a medical environment. Proficient in utilizing computer systems and Microsoft Office applications to enhance operational efficiency.

Highest-signal resume keywords

Patient Service DeliveryAppointment SchedulingMedical AdministrationTeam LeadershipMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Check In ProceduresRegistrationDemographic VerificationCo-Payment ProcessingReferral Management

Soft Skills

CollaborationMentoringCommunicationCourtesyRespect

Tools & Technologies

Web Based ApplicationsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Access

Certifications & Qualifications

High School DiplomaGEDMedical Admin Assistant Certificate

Industry Keywords

Patient CareAmbulatory PracticeReception ManagementHealthcare Administration

About the role

Key responsibilities & impact

Reports to Practice Manager or Ambulatory Practice Coordinator
Responsible for delivering highest quality service to patients
Serves as role model/mentor, providing support, training, and sharing knowledge
Collaborates with team; solicits thoughts and ideas
Acts as team leader for small projects
Greets patients and visitors with courtesy and respect
Provides accurate information, directions, and guidance
Performs check in, registration, scheduling, verification of demographic information and fiscal data
Collects co-payments and processes them
Schedules, reschedules, and cancels appointments
Obtains and enters referrals
Maintains clean environment of reception area

Requirements

What you’ll need

High School diploma or GED required
Certificate 1 Medical Admin Assistant Cert preferred
3-5 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Comprehensive compensation and benefits