Specialty Pharmacy Technician, Call Center

Beth Israel Lahey Health

Specialty Pharmacy Technician handling insurance verification and patient inquiries in a hybrid environment. Requires 1-3 years experience and a pharmacy tech license.

Posted 7/29/2026full-timeBILH Pharmacy • Massachusetts • 🇺🇸 United StatesJunior💰 $28 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient information management, insurance verification, and claims resolution while ensuring compliance with HIPAA and PHI guidelines. Proficient in data entry and customer service within a pharmacy setting.

Highest-signal resume keywords

Mass Registered Pharmacy Tech LicensePatient Information ManagementClaims ResolutionData Entry ExperienceInsurance Verification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryClaims AdjudicationPatient Profile ManagementInsurance Benefit InvestigationAuthorization Determination

Soft Skills

Customer ServiceCommunicationProblem Solving

Tools & Technologies

Pharmacy SystemWeb Based ApplicationsMicrosoft Office

Certifications & Qualifications

High School Diploma or GEDMass Registered Pharmacy Tech License

Industry Keywords

HIPAA CompliancePHI GuidelinesPharmacy ServicesMedication Delivery Scheduling

About the role

Key responsibilities & impact

Accurately inputs patient, insurance, and prescription information into the pharmacy system
Answers incoming calls and assists callers with non-clinical inquiries
Resolves and ensures proper adjudication of claims
Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed
Responsible for answering in-bound calls and assisting customers with pharmacy related services
Obtain client information by answering telephone calls; interviewing clients; verifying information
Contact patients to schedule medication deliveries and verify correct address information
Maintains new and existing patient profiles and enters new prescriptions into patient profiles
Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor
Ensures patient health information is preserved per HIPAA & PHI guidelines
Contact insurance companies for benefit investigation and coverage eligibility

Requirements

What you’ll need

High School diploma or GED required
License Mass Registered Pharmacy Tech required
1-3 years related work experience required
Previous data entry experience (minimum three months)
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities