Practice Assistant II – Infectious Disease and Behavioral Health

Beth Israel Lahey Health

Practice Assistant II at Beth Israel Lahey Health delivering quality service and support to patients. Engaging with healthcare team members to ensure optimal patient care and practice operations.

Posted 7/29/2026full-timePlymouth • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient interaction skills, ensuring courteous and respectful service while managing patient flow and communication effectively. Proficient in utilizing computer systems for scheduling, registration, and data management in a healthcare environment.

Highest-signal resume keywords

Patient Care CoordinationAppointment SchedulingMedical AdministrationComputer System ProficiencyHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Check InRegistrationSchedulingDemographic VerificationCo-Payment ProcessingReferral ManagementData Entry

Soft Skills

Customer ServiceCommunicationProblem SolvingCourtesyRespect

Tools & Technologies

Web-Based ApplicationsMicrosoft OfficeOutlookWordExcelPowerPointAccess

Certifications & Qualifications

High School DiplomaGEDMedical Admin Assistant Certificate

Industry Keywords

HealthcarePatient FlowService DeliveryHospitality Environment

About the role

Key responsibilities & impact

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy
Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible
Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met
Performs check in, registration, scheduling, and verification of demographic information and fiscal data utilizing a computer system
Collects co-payments following standards for co-payment processing
Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs
Obtains and enters referrals
Monitors and supports patients and visitors entering and leaving the practice
Facilitates timely flow and proactively solves flow issues
Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
Other responsibilities may include check out, schedules necessary follow up appointments, provides patient with relevant educational materials

Requirements

What you’ll need

High School diploma or GED required
Certificate 1 Medical Admin Assistant Cert preferred
1-3 years related work experience required
Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
1-3 years experience in a healthcare or service/hospitality environment

Benefits

Comp & perks

Comprehensive compensation and benefits
Help you achieve a healthy and balanced life