Medical Secretary

Beth Israel Lahey Health

Medical Secretary providing critical clerical support for BILH Primary Care in Billerica. Ensuring positive patient experiences through various administrative tasks and excellent customer service.

Posted 7/29/2026full-timeBillerica • Massachusetts • 🇺🇸 United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities while managing high-volume interactions, ensuring efficient patient registration, scheduling, and billing processes. Effective communication and multitasking skills are essential for providing timely care and maintaining a positive office environment.

Highest-signal resume keywords

Customer Service SkillsPC SkillsEffective Written CommunicationEffective Verbal CommunicationMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Customer Service SkillsEffective Communication SkillsMultitasking

Certifications & Qualifications

High School DegreeGED

Industry Keywords

Patient RegistrationSchedulingCo-Pay CollectionBillingHigh-Volume Customer Service

About the role

Key responsibilities & impact

Perform phone interactions, registration, scheduling, co-pay collection, and billing.
Ensure patients receive the right care at the right time.
Represent the first impression of the office and influence the care of patients.

Requirements

What you’ll need

Education - High School Degree or GED
Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
Skills: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities