Medical Secretary

Beth Israel Lahey Health

Medical Secretary at BILH Primary Care providing frontline services and excellent customer interaction. Managing patient appointments, registrations, and billing with high customer service standards.

Posted 7/29/2026full-timeWilmington • 🇺🇸 United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities while effectively managing phone interactions, scheduling, and billing processes. Proficient in multitasking and utilizing PC skills to ensure timely patient care.

Highest-signal resume keywords

Customer Service SkillsHigh-Volume Customer Service ExperienceEffective Written CommunicationEffective Verbal CommunicationMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Phone InteractionsRegistrationSchedulingCo-Pay CollectionBillingAppointment Confirmation

Soft Skills

Strong Customer Service Skills

Tools & Technologies

PC Skills

Certifications & Qualifications

High School DegreeGED

About the role

Key responsibilities & impact

Frontline representative of BILH Primary Care ensuring high standards of customer service
Perform phone interactions, registration, scheduling, co-pay collection, billing, and appointment confirmation calls
Ensure patients receive right care at the right time

Requirements

What you’ll need

Education - High School Degree or GED
A minimum of 1 year of experience in a high-volume customer service-related position
Strong customer service skills
Strong PC skills
Effective written and verbal communication skills
Ability to multitask

Benefits

Comp & perks

Health insurance
Vaccination requirement for influenza
Comprehensive compensation and benefits
Opportunity for continuous learning and growth