Administrative Assistant, Admissions
Beth Israel Lahey Health
full-time
Posted on:
Location Type: Office
Location: Lawrence • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Greets clients and others entering the waiting room in a manner that is respectful and empathetic.
- When appropriate and working with clinical lead, determines suitable level of care and schedules evaluation.
- Respond to calls and/or walk-ins for clients seeking services.
- Interviews client to obtain information necessary to meet program admission requirements.
- Maintains a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made.
- Collects all pertinent information regarding service coverage and eligibility.
- Verifies basic demographic information upon arrival of client.
- Schedules, reschedules and cancels appointments as needed, upon client request or provider request.
- Completes insurance eligibility approval and obtains initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
- Documents new and/or updates client demographic and billing information in the computer.
- Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals.
- Provides information on referral sources and community resources internal and external to BILH BS.
- Monitors visitor access, waiting area and maintains security awareness.
- Scans documents, when applicable, into the electronic health record.
- Attends all required supervision and meetings.
Requirements
- High School Diploma or GED required
- A minimum of 1 year experience in a related field
- Bi-lingual English/Spanish, preferred
- Knowledge of billing practices preferred
- The ability to multitask and manage time efficiently while having a strong attention to detail is essential.
- Knowledge of standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.
- Excellent customer service skills essential
Benefits
- Day 1 Benefits! 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing practicesinsurance eligibility approvalelectronic health recordsdata entryappointment schedulingclient interviewsdemographic verificationauthorization processes
Soft skills
customer servicemultitaskingtime managementattention to detailempathycommunication
Certifications
High School DiplomaGED