Triage Clinician
Beth Israel Lahey Health
full-time
Posted on:
Location Type: Office
Location: Lawrence • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for the smooth function of the services as the person in charge of triaging calls and prioritizing the use of clinicians, supportive staffing, and other resources.
- Serves as liaison with related systems and provides supportive and informational communication with persons served.
- Provides procedural direction and support to crisis clinicians and supportive staff by phone and/or face to face as needed.
- Responsible for the procedural functioning of the shift.
- Answers phones, provides initial phone assessment.
- Maintains awareness of/monitors activity of active and pending cases.
- Utilizes staffing patterns during shift to maximize response to consumer need.
- Provides assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing.
- Serves as primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care.
- Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.
- Accesses administrator on call and psychiatry on call when needed.
- Collects and records data and statistics for various reporting needs of the program, including required triage documentation on computer.
- Provides feedback to Program Director regarding issues affecting shift performance.
- Provides direct care when needed and when possible, which in rare instances could involve leaving the program to provide an AMCI, YMCI, or hospital assessment due to high volume, low staffing and/or for complex cases when warranted.
Requirements
- Master’s degree in a related field required
- Bilingual Candidates encouraged to apply (not required)
- A qualified candidate must achieve effective outcomes and demonstrate effective communication and organizational skills.
- A working knowledge of computers and ability to complete documentation electronically is required.
- The ability to complete written documentation timely and effectively.
Benefits
- Sign on bonus up to $3000 for independently licensed clinicians (pro-rated for part time)
- Day 1 Benefits!
- Bilingual Candidates (Spanish speaking) encouraged to apply
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data collectiondocumentationinitial phone assessmentinsurance verificationresource knowledgecase monitoringtriage documentation
Soft skills
effective communicationorganizational skillsprocedural directionliaison skillssupportive communication
Certifications
Master’s degree