Medical Secretary
Beth Israel Lahey Health
full-time
Posted on:
Location Type: Office
Location: Belmont • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Greet patients in person and over the phone in a courteous and professional manner.
- Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems.
- Register new patients and update existing patient information.
- Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers.
- Process insurance information and verify eligibility.
- Collect co-pays and process payments.
- Maintain organized and confidential patient records.
- Prepare and manage correspondence, reports, and medical documents.
- Coordinate referrals to specialists and follow up on authorizations.
- Support medical staff with administrative tasks as needed.
- Maintain a clean and welcoming front desk and waiting area.
- Follow hospital and department policies, handle work-related information confidentially, and uphold patient privacy.
- Adhere to patient safety practices including TORB/VORB documentation, accepted abbreviations, two patient identifiers, infection control, hand hygiene, TB program participation, and annual vaccine program participation.
Requirements
- High school graduate.
- Minimum of one year’s experience as a medical assistant in a medical practice environment desirable.
- Certification as a medical assistant desirable.
- Graduate of accredited secretarial training school preferred.
- Knowledge of medical terminology, word processing equipment, and personal computers.
- Two years of experience in a busy medical practice setting.
- Ability to perform multiple tasks simultaneously.
- Working knowledge of insurance regulations and form completion.
- Ability to be trained in CPT and ICD9 coding.
- Knowledge of billing system helpful.
- Must be certified in CPR.
- Excellent communication and interpersonal skills.
- Ability to work independently and follow directions.
- Effective telephone manner and ability to communicate with patients, physicians, and other professional staff.
- Computer skills are necessary.
- Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs.
- Job requires some weekends and evenings.
- Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Benefits
- Comprehensive compensation and benefits
- Continuous learning, growth, innovation and a sense of belonging
- Support to achieve a healthy and balanced life
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical terminologyCPT codingICD9 codingbilling systemelectronic health records (EHR)insurance regulationsword processingcomputer skillspayment processingpatient record management
Soft skills
communication skillsinterpersonal skillsability to multitaskindependencefollowing directionseffective telephone mannercourteous demeanororganizational skillsattention to detailprofessionalism
Certifications
medical assistant certificationCPR certification