Practice Assistant II, Bilingual – English/Spanish

Beth Israel Lahey Health

Practice Assistant II providing essential services for patient care and practice operations at Jamaica Plain healthcare facility. Acting as liaison between patients and practice staff to ensure quality service delivery.

Posted 5/1/2026full-timeJamaica Plain • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

About the role

Key responsibilities & impact

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
Collects co-payments following standards for co-payment processing.
Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
Obtains and enters referrals.
Monitors and supports patients and visitors entering and leaving the practice.

Requirements

What you’ll need

High School diploma or GED required
Certificate 1 Medical Admin Assistant Cert preferred
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
1-3 years experience in a healthcare or service/hospitality environment.

Benefits

Comp & perks

Health care benefits
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

check inregistrationschedulingverification of demographic informationfiscal data processingco-payment processingreferral management

Soft Skills

courtesyservicerespectprivacyresponsivenessaccessibilityvisibilitycommunication

Certifications

High School diplomaGEDMedical Admin Assistant Cert