Beth Israel Lahey Health

Mental Health Counselor, Per Diem

Beth Israel Lahey Health

part-time

Posted on:

Location Type: Office

Location: Haverhill • Massachusetts • United States

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Salary

💰 $22 - $29 per hour

Job Level

Junior

About the role

  • Responsible for the smooth function of the unit by serving as the person in charge of triaging patient intake/transfer calls and prioritizing system behavioral services bed capacity.
  • Serves as liaison with system referral partners and provides supportive and informational communication with persons served.
  • Ensures optimal intake and bed placement of patients.
  • Assists with the daily operations of the Bed Placement and the Transfer Center department to provide timely service to clients.
  • Responsible for the procedural functioning of the shift and managing referrals in EMR, tracking and monitoring referral status.
  • Answers phone calls, provides initial phone assessment and screening for bedded programs.
  • Ensures that all referral information is complete.
  • Consistently uses multiple computer systems to appropriately place clients, maintain awareness of, and monitor activity of bed capacity at programs.
  • Conducts ASAM screenings for all members seeking service. Provides referral information to individuals who do not meet program admission requirements.
  • Serves as primary liaison between the organization and other providers such as hospital emergency rooms and referring partners to ensure quality of care.
  • Maintains relationships and communication with referral sources.
  • Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.
  • Maintains professionalism through clear and appropriate communication within BILH Behavioral Services and other referral partners.
  • Accesses administrator on call when needed and escalates referral information as indicated to treatment providers.
  • Provides feedback to Transfer Center Manager regarding issues affecting shift performance.
  • Ensures the transfer of necessary information to/from sending/receiving site for methadone guest dosing and any other medications that need to be filled prior to and to ensure successful admission.
  • Maintains denial and acceptance in accordance with regulatory guidelines.
  • Other related duties as assigned.

Requirements

  • Bachelor degree preferred
  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or one or more years related experience and/or training; or equivalent combination of education and experience
  • Demonstrates a positive demeanor that allows for respectful and courteous interaction with all external and internal clients
  • Works cooperatively and effectively with others with the ability to adapt to changes in the workplace
  • Stays current with maintaining professional status
  • Must be able to pay attention to detail, multi-tasking, and be a team player
  • Must be able to demonstrate teamwork
  • Must be able to demonstrate excellent communication
  • Must be able to answer phones and hear and communicate fluently with English speaking callers.
  • Must be able to key into computer
  • Must be able to read documentation and computer entries.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ASAM screeningspatient intakebed placementreferral managementEMRphone assessmentscreeningdocumentationmulti-taskingattention to detail
Soft Skills
positive demeanorcourteous interactionteamworkeffective communicationadaptabilityprofessionalismcooperationrespectful interactionproblem-solvingfeedback provision
Certifications
Bachelor's degreeAssociate's degree