Specialty Pharmacy Technician, Call Center
Beth Israel Lahey Health
full-time
Posted on:
Location Type: Hybrid
Location: BILH Pharmacy • Massachusetts • United States
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Salary
💰 $28 - $38 per hour
Job Level
About the role
- Accurately inputs patient, insurance, and prescription information into the pharmacy system
- Answers incoming calls and assists callers with non-clinical inquiries
- Resolves and ensures proper adjudication of claims
- Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed
- Responsible for answering in-bound calls and assisting customers with pharmacy related services
- Obtain client information by answering telephone calls; interviewing clients; verifying information
- Contact patients to schedule medication deliveries and verify correct address information
- Maintains new and existing patient profiles and enters new prescriptions into patient profiles
- Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor
- Ensures patient health information is preserved per HIPAA & PHI guidelines
- Contact insurance companies for benefit investigation and coverage eligibility
Requirements
- High School diploma or GED required
- License Mass Registered Pharmacy Tech required
- 1-3 years related work experience required
- Previous data entry experience (minimum three months)
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
- PTCB certification preferred
- Specialty Pharmacy experience preferred
- Pharmacy data entry and PBM Billing experience preferred
Benefits
- Health care benefits
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrypharmacy data entryPBM billingbenefit investigationclaims adjudicationpatient profile managementmedication delivery schedulinginsurance verificationauthorizations processingnon-clinical inquiry resolution
Soft skills
customer servicecommunicationproblem-solvingattention to detailinterpersonal skillsorganizational skillsescalation managementconfidentialityactive listeninginterviewing
Certifications
Mass Registered Pharmacy TechPTCB certification