Specialty Pharmacy Technician
Beth Israel Lahey Health
full-time
Posted on:
Location Type: Hybrid
Location: Westwood • Massachusetts • United States
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Salary
💰 $28 - $38 per hour
About the role
- Directs and assists patient access to the specialty pharmacy by answering, screening and processing a high volume of incoming calls in a dedicated call center
- Answers, screens and processes a high volume of calls in a professional manner
- Utilizes and adheres to the phone scripts and guidelines for triaging calls
- Asks appropriate questions and uses independent judgment to determine the type of appointment, appropriate provider, and urgency needed
- Utilizes pharmacy software applications to schedule prescription refills
- Verifies and updates patients' demographic information and transfers to registration for update as needed
- Obtains necessary referrals for scheduled visit and documents in system
- Records and forwards accurate messages to pharmacist, providers and staff
- Triages calls for urgent information or services to appropriate staff
- Responds to requests for information or assistance within scope of knowledge and authority
- Resolves and responds to provider email requests in a professional manner
- Acts as a liaison with medical center departments and external providers by directing calls and messages to appropriate parties
Requirements
- High School diploma or GED required
- License Mass Registered Pharmacy Tech required
- 3-5 years related work experience required
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
- PTCB certification preferred
- Strong typing skills 40+ wpm
- Knowledge of medical and pharmacy terminology
- Call Center and/or telephone customer service experience
- Specialty Pharmacy experience
- Bilingual written and verbal communication skills
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pharmacy software applicationstyping skillsmedical terminologypharmacy terminologyweb based applicationsMicrosoft OfficeOutlookWordExcelPowerPoint
Soft skills
professional communicationindependent judgmentcustomer servicetriaging callsliaison skillsproblem resolutionattention to detailorganizational skillstime managementbilingual communication
Certifications
Mass Registered Pharmacy TechPTCB certification