Patient Access Representative – Registration, Emergency Department
Beth Israel Lahey Health
full-time
Posted on:
Location Type: Office
Location: Beverly • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $28 per hour
Job Level
Junior
About the role
- Registers patients presenting for visits
- Processes patient co-payments, co-insurance, deductibles, and balances due
- Completes the Medicare Secondary Payer Questionnaire for each patient
- Instructs patients and obtains signatures on consent forms
- Counsels patients regarding non-covered services
- Monitors patient waiting area for a smooth registration flow
- Initiates patient scheduling activities
- Utilizes a variety of information sources to schedule patient appointments
- Ensures all key patient scheduling and registration information is captured
- Communicates financial clearance status to patients
Requirements
- High school degree or equivalent
- 1-3 years related work experience
- Experience with computer systems required, including web-based applications and some Microsoft Office applications
- Call Center and/or telephone customer service experience preferred
- Strong typing skills 40+wpm
- Knowledge of medical terminology preferred
- Bilingual written and verbal communication skills preferred
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient registrationpatient schedulingmedical terminologytyping skillsco-payment processingco-insurance processingdeductible processingfinancial clearance communication
Soft skills
counselingcommunicationcustomer serviceinterpersonal skillsorganizational skills
Certifications
high school degree or equivalent