Administrative Assistant II, Urology
Beth Israel Lahey Health
full-time
Posted on:
Location Type: Office
Location: Needham • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $28 per hour
Job Level
Junior
About the role
- Provides administrative support to physicians in their clinical practice, academic and research roles.
- Answers and screens telephone calls.
- Takes accurate messages or directs call to appropriate person.
- Greets and directs patients, families, visitors and staff.
- Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
- Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
- Schedules patient appointments utilizing scheduling tools and resources.
- Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
- Obtains patient information and materials as needed from referral sources.
- Prepares patient records for clinical activities and maintains patient records for physicians.
- Acts as liaison with other departments and external customers in a calm and supportive manner.
- Handles confidential information appropriately and explains policies and procedures when necessary.
- Collects co-payments from patients at point-of-service.
- Coordinates billing tickets for office visits and services following established procedures.
- Forwards all billing fee tickets according to protocol to billing staff.
- Reconciles collections at the end of the business day per established protocol.
- Maintains physicians' clinical and administrative schedules and calendars.
- Types correspondence, manuscripts and/or others documents.
- Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems.
- Prepares and distributes routine reports.
- Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.
- Obtains authorization for radiologic exams as needed.
- Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.
- Participates in and is responsible for special projects and process improvement initiatives as requested.
Requirements
- High School diploma or GED required
- Associate's degree preferred
- 1-3 years related work experience required
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrative supportpatient schedulingrecord maintenancebilling coordinationdata entrytranscriptionprocess improvement
Soft skills
communicationinterpersonal skillsorganizational skillsattention to detailproblem-solving
Certifications
High School diplomaGEDAssociate's degree