Human Resources

• Ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming
• Registers patients presenting for visits and explains the registration process
• Processes patient co-payments, co-insurance, deductibles, and balances due
• Completes Medicare Secondary Payer Questionnaire for each patient
• Instructs patients and obtains signatures on required documents
• Counsels patients regarding non-covered services
• Monitors patient waiting area for a smooth registration flow
• Initiates patient scheduling activities and establishes relationships with assigned clinical departments
• Ensures all required patient scheduling and registration information is captured and verified

Patient Access Representative – 24HR Emergency Department

Patient Access Representative – Emergency Room