Executive Assistant

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
• Takes appropriate actions to diffuse challenging situations.
• Takes complete and accurate information from patients/callers.
• Maintains patient confidentiality at all times.
• Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures.
• Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data.
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
• Obtains and enters referrals and collect co-pays.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
• Maintains clean and welcoming physical environment of the reception area.
• Maintains signage and clarity of information displayed in reception area.
• Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
• Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through.
• Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed.

Practice Assistant – Medical Secretary

Salary

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About the role

Requirements

Applicant Tracking System Keywords

Hard skills

Soft skills

Certifications