Summer Intern, Operations – Client Support Services
BetaNXT
internship
Posted on:
Location Type: Hybrid
Location: Cary • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $25 per hour
Job Level
Entry Level
About the role
- Respond to client inquiries and requests, serving as the first point of contact for support issues.
- Ensure timely and accurate solution of routine client issues, escalating complex problems to senior team members as needed.
- Maintain accurate records of client interactions and transactions for compliance and reporting purposes.
- Provide basic technical assistance and troubleshooting for client-facing systems.
- Collaborate with team members to ensure efficient workflow and knowledge sharing.
- Participate in incident and problem management processes, supporting recovery and client communication efforts.
- Assist in documenting client support activities and generating reports for management review.
- Engage in training and development opportunities to enhance service delivery and technical skills.
Requirements
- Currently pursuing a degree in Business, Operations, Information Technology, or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Attention to detail and ability to maintain accurate records.
- Basic technical knowledge and troubleshooting skills.
- Ability to escalate issues appropriately and work collaboratively within a team.
- Organizational skills and ability to multi-task in a fast-paced environment.
- Commitment to continuous learning and process improvement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical assistancetroubleshootingproblem managementincident managementreport generationcompliancerecord maintenance
Soft skills
communicationinterpersonal skillsproblem-solvinganalytical abilitiesattention to detailcollaborationorganizational skillsmulti-taskingcommitment to continuous learningprocess improvement