Technical Customer Success Manager – Workload Automation

Beta Systems Software

Technical Customer Success Manager managing enterprise client relationships and solutions. Focusing on automation and observability in IT processes across diverse industries.

Posted 4/27/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AirflowAWSAzureCloudDockerGoogle Cloud PlatformGrafanaKubernetes

About the role

Key responsibilities & impact

Primary technical and strategic point of contact for a defined enterprise customer base
Build long-term, trusting relationships with customer stakeholders
Successfully implement, enable adoption of, and continuously optimize the ANOW! Automate and ANOW! Observe solutions
Conduct regular service reviews, health checks, and strategic alignments with customers
Analyze optimization opportunities, performance improvements, and potential risks
Identify cross-sell and up-sell opportunities
Translate customer feedback into concrete requirements and input for Product Management and Engineering
Work closely with Support, R&D, Product Management, and Sales to ensure high customer satisfaction
Support customers in implementing best practices in workload automation, observability, DevOps, and cloud technologies
Guide customers in expanding use cases, integrations, and enterprise-wide adoption of the solutions

Requirements

What you’ll need

Degree in Computer Science, Information Technology, or a related field
Several years of experience in customer support, customer success management, or a comparable role in the enterprise software environment
Fundamental knowledge of cloud platforms such as AWS, Azure, or GCP
Experience with container technologies such as Docker and Kubernetes (EKS, GKE, or AKS)
Understanding of IT architectures, particularly networks, servers, databases, and cloud computing
Knowledge of IT security technologies and common security standards and best practices
Technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations
Experience with observability platforms such as Grafana, Dynatrace, Datadog, or similar tools
Excellent written and verbal communication skills
Business-fluent German and English
Strong analytical skills and a structured, solution-oriented mindset
Team player with strong interpersonal skills

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud platformsAWSAzureGCPcontainer technologiesDockerKubernetesAutomicControl-MAirflow

Soft Skills

written communicationverbal communicationanalytical skillssolution-oriented mindsetinterpersonal skillsteam playerrelationship buildingcustomer success managementtrust buildingstrategic alignment