Product Support Specialist

Bet On Talent

Product Support Specialist handling product-related issues as the main contact and working with 24/7 support team. Replicating issues, providing essential support, and bridging technical queries.

Posted 5/11/2026full-timeMalta • 🇲🇹 MaltaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the main point of contact for reporting incidents and provide essential support for product-related issues.
Replicate reported issues before escalating, ensuring the Product team receives documented bugs rather than unverified queries.
Work alongside the supplier's 24/7 support team to ensure incidents are addressed promptly.
Bridge the gap between Customer Support and the Product team to clarify technical questions.

Requirements

What you’ll need

Previous experience in a similar role within the iGaming industry.
Eagerness to learn the technical side of our products and can remain organized under pressure.
Experience or strong interest in technical support and incident management.
The ability to learn troubleshooting steps and accurately replicate reported issues.
A basic understanding of products and technology, with a willingness to be taught greater technical skills.
Familiarity with Jira, ability to handle the intake of questions from Customer Support and translate them into tasks.

Benefits

Comp & perks

28 days paid time off & Public Holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementtroubleshootingbug documentation

Soft Skills

organizational skillsability to work under pressurecommunication skillseagerness to learn