Mid-Market Customer Success Manager

Bestpass

Mid-Market Customer Success Manager building client relationships at Fleetworthy. Driving client satisfaction through effective problem resolution and program optimization.

Posted 5/15/2026full-time🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Develops trusted advisor relationships with key accounts and customer stakeholders.
Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands.
Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program to the mutual benefit of the customer and Fleetworthy.
Evaluates client data such as revenue, violation, bypass and toll usage, to prepare relevant and accurate reports and implement action plans as needed.
Schedules and prepares regularly occurring customer business reviews to set objectives, provide recommendations for program optimization and identify shortfalls in customer engagement.
Continually seeks and communicates improvements to enhance customer satisfaction.
Collaborates with the marketing and sales departments to brainstorm new campaigns and obtain Customer Reviews.
Solicits customer feedback to inform new concepts for products/services; collaborate with the sales team to find new opportunities for account growth.
Ensures attainment of both performance and activity-based goals on a quarterly basis and proactively engages resources available to achieve them.

Requirements

What you’ll need

Bachelor's degree in Business, Communications or a related field
2+ years in Customer Success, Account Management or in a similar client-facing role
Strong written and verbal communication and presentation skills
Proficient in Microsoft Excel, PowerPoint and Word
Excellent problem solving and relationship building skills
Comfortable working both autonomously and cross-functionally (product, sales, support, marketing) to solve client issues
Familiarity with CRM systems like Salesforce, Planhat or Gainsight preferred
Previous experience in the transportation industry is a plus, but not required

Benefits

Comp & perks

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft ExcelMicrosoft PowerPointMicrosoft WordCRM systemsSalesforcePlanhatGainsight

Soft Skills

communication skillspresentation skillsproblem solvingrelationship buildingautonomous workcross-functional collaboration

Certifications

Bachelor's degree