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Tech Stack
Tools & technologiesAWSCloudERPGoogle Cloud PlatformITSM
About the role
Key responsibilities & impact- Define and execute a multi-year IT strategy aligned to company growth objectives, with a focus on scalability, security, and operational excellence.
- Serve as a key member of the senior leadership team, advising the CTO and functional leaders on technology investments, risks, and opportunities.
- Build and maintain a forward-looking technology roadmap that anticipates business needs and keeps the organization ahead of the curve.
- Own the strategy, administration, and optimization of enterprise business systems including CRM (Salesforce), telephony and contact center platforms, productivity suites, and other business-critical SaaS applications.
- Partner with functional leaders across Sales, Customer Success, Finance, and Operations to ensure business systems support their workflows, reporting needs, and growth objectives.
- Oversee all enterprise IT infrastructure including cloud environments, networks, endpoints, and SaaS platforms.
- Champion a culture of security awareness across the organization.
- Drive automation of routine IT tasks including ticket triage, provisioning, access management, and reporting, with the goal of eliminating manual overhead wherever possible.
- Lead, mentor, and grow a high-performing IT team of 8, fostering a culture of ownership, continuous improvement, and collaboration.
Requirements
What you’ll need- 12+ years of progressive IT leadership experience, with at least 2 years in a VP-level or equivalent executive role.
- Proven track record leading IT at a SaaS or technology company, ideally through periods of rapid growth or organizational transformation.
- Deep hands-on experience with cloud infrastructure (AWS or GCP), enterprise security frameworks, and modern ITSM practices.
- Experience owning enterprise business systems (CRM, telephony, ERP) and partnering with business stakeholders on system strategy and optimization.
- Experience managing a cloud-native, predominantly remote workforce on Mac endpoints.
Benefits
Comp & perks- Competitive salary and equity based on role
- Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend to support your physical, emotional, and financial wellbeing
- Flexible work-from-home policy and open to remote
- Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
- Employee-led diversity, equity, and inclusion initiatives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT strategycloud infrastructureenterprise security frameworksITSM practicesautomationCRMtelephonySaaS applicationsreportingoptimization
Soft Skills
leadershipmentoringcollaborationcontinuous improvementownershipcommunicationadvisingstrategic thinkingproblem-solvingculture building