Customer Experience Manager – Performance and Efficiency

Bestow

Customer Experience Manager driving operational excellence across call center operations at Bestow. Leading Team Leads and optimizing performance outcomes in a fast-paced environment.

Posted 4/29/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Drive operational excellence across call center operations
Manage and develop Team Leads; establish clear expectations
Analyze call center data to identify trends and gaps
Monitor and improve workflows to enhance efficiency
Own end-to-end onboarding process for new hires
Collaborate with Workforce Management on real-time management and forecasting

Requirements

What you’ll need

5+ years in call center operations/customer service leadership
2+ years of direct people management experience
Strong life insurance knowledge, including policy administration, new business, post-issue servicing, and claims intake workflows
Proven ability to use performance metrics, reporting, and coaching frameworks to drive operational outcomes
Comfortable managing high-volume, fast-paced environments
Familiarity with call center technologies, including WFM tools, QA systems, and CRM platforms

Benefits

Comp & perks

Competitive salary and equity based on role
Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
100% paid-premium option for medical, dental, and vision insurance
Lifestyle stipend to support your physical, emotional, and financial wellbeing
Flexible work-from-home policy and open to remote
Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
Employee-led diversity, equity, and inclusion initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center operationsdata analysisperformance metricsreportingcoaching frameworkspolicy administrationnew businesspost-issue servicingclaims intake workflows

Soft Skills

leadershipteam managementcollaborationefficiency improvementexpectation setting