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Junior Customer Delivery Agent
BESTMIX SoftwareJunior Customer Delivery Agent at BESTMIX Software coordinating customer support and ticket management. Working with an IT team to provide quality solutions and enhance customer satisfaction.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- You are the coordinator/monitor to follow up the ticket management system.
- You decide whether the rule of bugs in the ticket is applying to the ticket.
- You monitor the amount of time spent on a ticket.
- You are managing the change requests.
- You are responsible for the handover of a implementation project from the implementation team to the customer support.
- You organize periodic support management meetings with customers to follow up the outstanding tickets.
- You schedule, organize and monitor the periodic updates/releases.
- You are part of an international and dynamic team which you support.
Requirements
What you’ll need- You are communicative and customer-oriented, both in an internal and international context.
- You prioritize by active listening, conferring, and analysing.
- You are accurate, immune to stress and you take initiative to reach results.
- You are computer-minded and absorb newly acquired knowledge fast.
- You are the key in managing and follow up of tickets and organizing updates of the BESTMIX products with the aim of high customer satisfaction.
- You have knowledge and/or experience with ERP software.
- You speak and write Dutch and English. Knowledge of French or German is a plus.
- You have minimum a bachelor’s degree.
Benefits
Comp & perks- A passionate team that emphasizes collegiality, enthusiasm and creativity.
- The opportunity to work from home on a regular basis.
- You will join an international working environment with clients with global projects.
- An open and value-driven culture.
- Specific training and development opportunities tailored to your profile.
- A competitive salary package with fringe benefits and company car.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ticket management systemchange requestsERP softwareBESTMIX products
Soft Skills
communicativecustomer-orientedactive listeninganalyticalaccuratestress managementinitiativeteam support
Certifications
bachelor's degree