Product Engineer II

Best Western Hotels & Resorts

Product Engineer II building AI-powered customer and employee solutions for BWH Hotels, a global hospitality company. Integrating Kore.ai, AWS, contact center platforms, and enterprise knowledge systems.

Posted 8/4/2026full-timePhoenix • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing AI-powered solutions, particularly with Kore.ai and large language models, while ensuring compliance with AI governance and security standards. Proficient in integrating applications and optimizing user experiences through effective collaboration with stakeholders.

Highest-signal resume keywords

Kore.ai Solution DevelopmentGenerative AI ImplementationAPI Integration ExperienceAI Governance KnowledgeCloud Services Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI-Powered Solutions DesignConversational AI DevelopmentPrompt Engineering TechniquesREST API KnowledgeWorkflow AutomationApplication IntegrationTechnical Documentation CreationContinuous Improvement PracticesTroubleshooting and OptimizationBusiness Process Automation

Soft Skills

Analytical SkillsProblem-Solving SkillsCollaboration SkillsCommunication SkillsStakeholder Engagement

Tools & Technologies

Kore.aiAmazon ConnectSharePointAWS ServicesGitHub CopilotCloudFormationTerraformJSONIVR TechnologiesContact Center Platforms

Certifications & Qualifications

AWS CertificationKore.ai CertificationGenerative AI Certification

Industry Keywords

AI GovernanceResponsible AIConversational AIDigital Assistant SolutionsCustomer Service Automation

Tech Stack

Tools & technologies

AWSCloudDynamoDBTerraform

About the role

Key responsibilities & impact

Design, develop, test, deploy, and optimize AI-powered solutions using Kore.ai and related technologies
Configure conversational workflows, business logic, integrations, and user experiences for customer and employee use cases
Partner with stakeholders to understand business challenges and translate requirements into AI-driven solutions
Participate in discovery, requirements clarification, use case definition, and solution design sessions
Develop and support integrations with contact center platforms, SharePoint, internal applications, APIs, and business systems
Design and maintain generative AI and retrieval-augmented generation solutions using enterprise knowledge sources and large language models
Apply prompt engineering techniques to improve answer quality, relevance, and user experience
Monitor adoption, performance, automation effectiveness, user satisfaction, and contact center metrics
Provide lifecycle ownership for deployed solutions, including production support, optimization, and continuous improvement
Participate in testing, release management, validation, and change coordination
Create and maintain technical documentation, solution designs, support materials, and knowledge articles
Support enterprise AI governance, security, compliance, and responsible AI practices
Collaborate with vendors, consultants, and internal technical teams to deliver or improve solutions

Requirements

What you’ll need

Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience
4-6 years of experience designing, developing, implementing, or supporting business technology solutions
Experience delivering AI-powered, conversational, automation, digital assistant, or business workflow solutions
Experience gathering and translating business requirements into functional technical solutions
Experience integrating applications using APIs, web services, and modern integration approaches
Experience supporting production solutions and driving continuous improvement after deployment
Understanding of conversational AI, virtual assistants, AI agents, or intelligent automation platforms
Working knowledge of REST APIs, JSON, workflow automation, and application integrations
Knowledge of Generative AI concepts, large language models, prompt engineering, and retrieval-augmented generation
Ability to configure, extend, troubleshoot, and optimize AI-powered business solutions
Strong analytical, problem-solving, and troubleshooting skills
Experience working with Kore.ai and/or Amazon Connect
Experience delivering AI-powered customer service, virtual assistant, or contact center solutions
Experience with contact center technologies, customer service operations, IVR, virtual agents, or conversational AI
Experience supporting enterprise-wide AI initiatives or business process automation programs
Experience working with SharePoint and enterprise knowledge management platforms
Familiarity with AI governance, responsible AI, and enterprise security considerations
Ability to understand business processes and identify opportunities for automation and optimization
Ability to balance business objectives, technical limitations, user experience, and operational support needs
Ability to work independently on assigned initiatives while collaborating effectively with cross-functional teams
IAC (CloudFormation/Terraform) experience
Experience with core AWS services, including S3, DynamoDB, Lambda, and CloudWatch
Hands-on experience with AI-assisted development tools such as GitHub Copilot, Claude Code, or Codex
AWS Certification is preferred
Kore.ai, Generative AI, or cloud platform certifications are preferred but not required
Position is not eligible for immigration sponsorship

Benefits

Comp & perks

Medical/Dental/Vision available day one
Vacation/Sick accruals start day one
Paid company holidays and personal holidays
401K - company contribution and match (U.S.)
Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
Employee discounts/hotel discounts
Free financial and health wellness programs
Tuition Reimbursement