Best Version Media

Account Manager

• Build and nurture strong relationships with clients, becoming their go-to expert for our digital products and services.
• Develop a comprehensive understanding of our digital advertising products and services, tailoring your recommendations to meet clients specific needs.
• Identify golden opportunities for upselling and cross-selling, driving revenue growth.
• Collaborate with clients to develop forward-thinking strategies that deliver lasting value.
• Guide them on how to leverage our products to achieve their business goals.
• Be the voice of the client within the company.
• Champion their needs, offer feedback, and ensure they’re getting the most from our products and services.

Digital Account Manager

Onboarding Specialist

• Leads new clients through the digital onboarding process
• Conducts training sessions to empower clients in utilizing our digital marketing tools and client dashboard effectively
• Specializes in setting up clients on our digital advertising products, ensuring configurations align with their unique business objectives
• Manages the follow-up process with clients and publishers to obtain the necessary account permissions before the campaign start date
• Provides early reporting to clients, offering insights and recommendations for optimizing their digital advertising efforts
• Provides support for the team when permissions cannot be given to shift the client to a different product
• Act as the point of contact via call, text, or video for client inquiries, concerns, and escalations during the onboarding phase.

Digital Onboarding Specialist

Customer Support

• Handle website content and design updates (simple to moderate complexity) post-launch.
• Manage domain transfers and support all aspects of website launching and publishing.
• Conduct thorough post-publish checks including running Screaming Frog audits, Google PageSpeed Insights tests, and verifying Google Search Console (GSC) and Google Analytics (GA) setup.
• Set up and manage client DNS records as needed for website publishing.
• Communicate with account managers and clients via ticketing system to resolve requests quickly.

Website Support Specialist

Manager

• Stay current on USPS and Canada Post regulations and ensure compliance across all mailings, including PostalOne! submissions (US) and EST/CPC requirements (Canada)
• Oversee mail preparation, entry, and in-home delivery tracking across both countries
• Identify and apply postal discounts and incentive programs (e.g., EDDM, Saturation, Neighbourhood Mail, Personalized Mail)
• Monitor address quality using tools like CASS, NCOA, and SERP, and work closely with external vendors to ensure mailing list compliance and data accuracy
• Troubleshoot mailing issues and lead resolution efforts in coordination with postal services
• Collaborate with Production, Client Support, and Sales teams to align on timelines and expectations

Digital Account Manager

Digital Onboarding Specialist

Website Support Specialist

Postal Affairs Manager